Call 21112178575865441 2026-08-03 · Varun Siddhardha jillapalli · 3:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | English | 45 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise and beeping sounds are present, but they do not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +14/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask if it was a good time to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question (volume) before the customer deferred the conversation to their son.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: So it's just a follow up that as of today, do you have any steel requirements in your business, sir?
Summary
The agent contacted a registered user to inquire about steel needs. The customer had no domestic requirement but was interested in JSW color-coated coils for an export order. The agent, uncertain about export policies, collected the contact details of the customer's son to follow up after checking internally.
Coaching
When a customer has a specific query that's outside the script, it's good to adapt, but remember to close with a firm commitment, such as 'I will check on our export policy and call your son back by 5 PM today'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask if it was a good time to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | AGENT: Mhm. So what is the volume? Agent only asked one discovery question (volume) before the customer deferred the conversation to their son. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation was immediately focused on the customer's export query. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: So it's just a follow up that as of today, do you have any steel requirements in your business, sir? Agent successfully asked if a requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent collected a contact number but did not commit to a specific action or timeline for the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.486 | 28.7s | 30.3s | 126.0s | 6.8s | 240.4 | 0 | 21 | 24 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.8s
Hello?
customer
2.8s
Hello.
agent
3.7s
Hello. Hello sir. Uh, good evening.
customer
6.0s
Good evening.
agent
7.0s
Sir, am I audible to you?
customer
8.7s
Yes, you are.
agent
10.2s
Okay. So actually, by the way, Varun this side from JSW One platform, sir.
customer
13.6s
Okay.
agent
14.5s
So actually I have called you regarding, you have been registered in our JSW One platform.
agent
18.1s
So it's just a follow up that as of today, do you have any steel requirements in your business, sir?
customer
22.9s
What requirement?
agent
24.4s
Steel requirements. In HR, CR...
customer
26.5s
Uh, no, do you support for export?
agent
29.5s
Exports? I have to check with my team regarding this.
customer
32.2s
Yeah, because I have got a inquiry for color coils.
customer
35.3s
Color coated roofing coils.
agent
37.4s
Okay.
customer
38.3s
So if I can get for export, that that will be helpful.
agent
41.7s
Mhm. So what is the volume?
customer
43.0s
My my son is looking after that.
agent
45.6s
Okay.
customer
46.7s
Uh, I will give you his number. Uh, find out from your seniors if you can give export pricing.
customer
50.7s
And if that is possible, then we can proceed because they are interested in JSW uh color coils.
agent
55.7s
Okay. Uh, can you share me your son's contact?
customer
58.4s
814
agent
59.4s
814
customer
60.4s
324
agent
61.4s
324
customer
62.5s
44
agent
63.5s
44
customer
64.5s
54.
customer
68.8s
Should I repeat?
agent
70.2s
Yeah, can I uh, I will repeat just. Uh, 81
customer
72.2s
Yes.
agent
73.0s
54.
customer
74.9s
His name is Monish.
agent
76.1s
8143
customer
76.8s
Yeah, 8143
agent
78.2s
244454.
customer
79.9s
Yeah.
agent
81.4s
Okay.
customer
82.6s
Fine, sir.
agent
83.8s
Right. Thank you.
customer
85.1s
Thank you.