Call 21112178582535361 2026-08-04 · Varun Siddhardha jillapalli · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Telugu | 23 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with an English IVR before connecting to the speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and JSW but failed to ask for permission to speak before the customer took control.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook as the customer immediately drove the conversation by asking for a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
whatever details you have, send them to this number on WhatsApp, we'll see.
did well
Closure with next step
Okay, I will send it.
Summary
The customer immediately asked for the price of 0.5mm HR coil. The agent was unable to perform discovery or pitch, only managing to ask for the material thickness. The call ended with the agent agreeing to the customer's request to send general details via WhatsApp.
Coaching
You allowed the customer to take complete control of the call, which prevented you from performing any discovery; politely acknowledge the customer's question, then steer the conversation back to your script to understand their needs first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself and JSW but failed to ask for permission to speak before the customer took control. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook as the customer immediately drove the conversation by asking for a price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs and instead began listing product categories. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent only asked for thickness and failed to capture other critical qualification details like grade, width, or quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will send it. The agent agreed to the customer's request to send details via WhatsApp, establishing a next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | whatever details you have, send them to this number on WhatsApp, we'll see. |
Okay, I will send it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.518 | 17.0s | 15.8s | 72.2s | 4.5s | 250.6 | 0 | 10 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.7s
Hi, if you record your name and reason for calling I'll see if this person is available.
unknown
10.3s
Thanks. Please stay on the line.
customer
17.1s
Hello?
హలో?
agent
17.8s
Hello?
హలో?
customer
18.2s
Ah.
ఆ.
agent
18.8s
Good morning sir.
గుడ్ మార్నింగ్ సర్.
customer
19.5s
Good morning.
గుడ్ మార్నింగ్.
agent
19.8s
Sir, I am Varun sir. Ah okay. My name is Varun, I am speaking from JSW, sir.
సర్ నేను వరుణ్ సర్. ఆ ఓకే. నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను సర్.
customer
23.5s
Varun sir, hello.
వరుణ్ సర్, నమస్తే.
customer
25.2s
How much is your JSW coil, sir?
మీ JSW coil ఎంతుంది సర్?
agent
27.0s
JSW coil, are you asking for HR, sir?
JSW coil, HR అడుగుతున్నారా సర్?
customer
28.5s
In HR.
HR లో.
agent
29.0s
HR, okay. Ah what is the thickness, sir?
HR, ఓకే. ఆ thickness ఎంత సర్?
customer
31.8s
point five mm, right?
point five mm కదా?
agent
32.8s
point five, sir?
point five ఆ సర్?
customer
33.5s
point five.
agent
34.5s
You need HR point five coil, right?
HR point five coil కావాలి కదా?
customer
36.5s
What do you have sir, whatever details you have, send them to this number on WhatsApp, we'll see.
ఏమున్నాయి సర్, మీ దగ్గర details ఏమున్నా ఈ నంబర్ WhatsApp లో పెట్టండి, చూద్దాం.
agent
39.5s
Okay, I will send it. Ah, in our offerings, we do coils, sheets. HR, CR, and also GP
ఓకే, నేను పంపిస్తాను. ఆ మన దాంట్లో వచ్చేసి coils, sheets చేస్తాము. HR, CR, ఇంకా GP
customer
44.0s
With you, what materials do you have, their details, price details, what mm's are available, how many days for delivery, payment terms, send all of these.
మీ దగ్గర, మీ దగ్గర ఏం material ఉన్నాయి, వాటి యొక్క వివరాలు, price వివరాలు, ఎన్ని mm's ఉన్నాయి, ఎన్ని రోజుల delivery, payment terms, ఇవన్నీ పంపియండి.
agent
50.5s
Ah, understand, understand sir.
ఆ, understand, understand సర్.
customer
51.8s
Right.
రైట్.
agent
52.5s
Right sir.
రైట్ సర్.