Call 21112178841218421 2026-09-03 · Varun Siddhardha jillapalli · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 16 turns, clean transcript (0% inaudible) | English | 16 | new_registration (campaign_name:high) |
Audio: noisy: Significant background noise from a call center environment is present throughout the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.44
confidence high · +9/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
call did not progress to the discovery stage.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
agent did not schedule a specific callback date, leaving the next step open-ended at the customer's discretion.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
call ended without one of the three required outcomes; no specific callback time was confirmed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
My name is Varun. I'm calling from JSW One. ... I have called you regarding that uh that you have registered in our JSW One with Divine Line Private L
Summary
The agent called a newly registered customer. The customer immediately stated they were outside and asked to call back. The agent agreed to the callback but failed to schedule a specific time, instead offering to text on WhatsApp and leaving the next step undefined.
Coaching
When a customer asks to call back because they are busy, you must take control by proposing a specific day and time for the follow-up instead of leaving it open-ended.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | My name is Varun. I'm calling from JSW One. ... I have called you regarding that uh that you have registered in our JSW One with Divine Line Private Limited. agent provided a standard, non-pushy opener stating the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
customer interrupted the call before any verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
call did not progress to the discovery stage. |
| NR4 Platform education | 1 | fail | – | 0.0 |
call did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I'll uh I'll text you on WhatsApp. You can just call back on the same number or else text me on WhatsApp. agent did not schedule a specific callback date, leaving the next step open-ended at the customer's discretion. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
call ended without one of the three required outcomes; no specific callback time was confirmed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 13.7s | 7.0s | 46.3s | 4.6s | 280.3 | 0 | 8 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
agent
6.6s
Hello.
agent
7.6s
Hello?
customer
8.7s
Yes, who is this?
agent
9.8s
My name is Varun. I'm calling from JSW One.
customer
12.5s
Yes, sir?
agent
13.6s
So, actually I have called you regarding that uh that you have registered in our JSW One with Divine Line Private Limited.
customer
18.6s
Yeah.
agent
19.5s
So I just-
customer
19.8s
Actually I'm in outside. Can I call back?
agent
22.0s
Yeah, yeah, the-
customer
23.0s
This number? 809?
agent
24.8s
No, no. I'll uh I'll text you on WhatsApp. You can just call back on the same number or else text me on WhatsApp.
customer
29.8s
Yeah, okay, why not? Yeah. Thank you.
agent
32.0s
Right.
unknown
33.8s
down for