21112178843769832 · Call

Call 21112178843769832 2026-09-03 · Varun Siddhardha jillapalli · 1:00

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Call_back_later	short or unclear 25% of turns inaudible - partial transcript, judge only what is legible	Telugu	8	supply_led (campaign_name:medium)

Audio: very poor: The agent's voice is heavily distorted and muffled throughout the call, making most of his speech unintelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.07

confidence med · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified themself and the company but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call ended immediately after the introduction.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent introduced themself and JSW One. The customer seemed to have difficulty hearing, and the call disconnected after the agent repeated the introduction. No business was discussed, and no pitch elements beyond the initial identification were completed.

Coaching

Your opener must include asking for permission to speak, for example, 'Is this a good time to talk for a minute?', as this was missed.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	AGENT: [inaudible] I am speaking from JSW One, madam. The agent identified themself and the company but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	The call ended before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the call ended immediately after the introduction.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	The call ended before the agent could attempt to qualify the lead for a requirement.
SL6 Closure with next step	1	fail	–	The call disconnected abruptly with no next step discussed or agreed upon.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.788 heavy	8.2s	2.2s	49.6s	3.9s	153.7	0	4	4	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello

హలో

agent

1.1s

Hello

customer

1.7s

Hello

హలో

agent

2.4s

Hello

customer

3.0s

Hello, tell me?

హలో చెప్పండి?

agent

4.0s

[inaudible] I am speaking from JSW One, madam.

[inaudible] JSW One నుండి మాట్లాడుతున్నాను మేడం.

customer

8.1s

Huh?

ఆ?

agent

8.8s

My name is [inaudible], I am speaking from JSW One, madam.

నా పేరు [inaudible] JSW One నుండి మాట్లాడుతున్నాను మేడం.