Call 21112178575972841 2026-08-03 · Varun Siddhardha jillapalli · 0:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | short or unclear only 4 turns - short exchange, limited evidence to score | Gujarati | 4 | supply_led (campaign_name:medium) |
Audio: clear: The customer's name is slightly unclear but transcribed phonetically.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to identify themselves or JSW One during the opening.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the hook could be delivered as the customer requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent confirmed the customer's name, but the customer immediately requested a callback in five minutes. The call ended before any business could be discussed.
Coaching
In your opener, always state your name and that you are calling from JSW One before confirming the customer's name.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello. AGENT: Is this Dil Zariya sir? Agent failed to identify themselves or JSW One during the opening. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the hook could be delivered as the customer requested a callback. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before a pitch could be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not verbally confirm the callback requested by the customer to set an explicit next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.512 | 2.1s | 2.0s | 21.9s | 2.1s | too short | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.5s
Hello.
agent
3.6s
Hello.
agent
4.1s
Is this Dil Zariya sir?
customer
6.0s
Call in five minutes.
પાંચ મિનિટમાં કોલ કરો.