Call 21112178834966151 2026-09-02 · Varun Siddhardha jillapalli · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Telugu | 15 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment is present throughout the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only referenced the business type from a prior call and did not attempt any further discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated no requirement, and the agent did not schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello, Namaste sir, am I speaking with Sri Raghavendra, sir?
Summary
The agent followed up on a previous contact with a customer who trades in pipes. The agent confirmed the customer has no requirement for JSW One's products (HR sheets/coils). The call ended without identifying any future opportunity or scheduling a next step.
Coaching
When a customer has no immediate need, your goal is to schedule a specific follow-up date to stay on their radar, instead of ending the call with a vague 'Okay'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, Namaste sir, am I speaking with Sri Raghavendra, sir? The agent used a polite, standard welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Sri Raghavendra, sir? Only the customer's name was verified; city, procurement role, and company were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | You said you do trading related to pipes. The agent only referenced the business type from a prior call and did not attempt any further discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I'll let you know, sir. The customer stated no requirement, and the agent did not schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.795 heavy | 21.3s | 5.5s | 56.2s | 6.9s | 267.6 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
6.0s
Hello
హలో
unknown
7.1s
Hello
హలో
agent
8.1s
Hello, Namaste sir, am I speaking with Sri Raghavendra, sir?
హలో నమస్తే సార్, శ్రీ రాఘవేంద్ర అనిపించానా సార్?
customer
10.2s
Yes.
అవునండి.
agent
10.9s
Sir, we spoke once last time, on the 4th of last month. You said you do trading related to pipes. Is there any other material, sir, apart from pipes?
సార్ మనం లాస్ట్ టైం ఒకసారి లాస్ట్ మంత్ ఫోర్త్ న మాట్లాడాం. అంటే మీరు ట్రేడింగ్ చేస్తా అన్నారు పైప్స్ సంబంధించి. ఇంకేమైనా మెటీరియల్ ఏమైనా ఉందా సార్ పైప్స్ కాకుండా?
customer
18.0s
I didn't understand, sir.
అర్థం కాలేదు సార్.
agent
19.1s
I spoke to you once last month, sir. You said your business is trading for pipes.
లాస్ట్ మంత్ ఒకసారి మాట్లాడాను సార్, అంటే మీది బిజినెస్ వచ్చేసి ట్రేడింగ్ ఫర్ పైప్స్ అని చెప్పారు.
customer
23.8s
Hmm.
హ్మ్.
agent
25.3s
In trading, apart from pipes, is there any other material, I'm asking.
ట్రేడింగ్ లో పైప్స్ కాకుండా ఇంకేమైనా మెటీరియల్ ఉంటదా అని అడుగుతున్నా.
customer
27.7s
What do you want?
మీకేం కావాలి?
agent
28.9s
Meaning, ah, HR sheets or coils, do you have any such requirements, sir, I'm asking.
అంటే ఆ, HR షీట్స్ గాని కాయిల్స్ అలాంటివి ఏమైనా రిక్వైర్మెంట్స్ ఉంటాయా సార్ అంటున్నా.
customer
32.8s
There's nothing like that, sir, if not pipes.
అట్లా ఏం లేదు సార్, పైప్స్ లేకపోతే.
agent
34.4s
Uh huh huh huh. Sir, do you have any steel requirements?
ఉహు హు హు. సార్ మీకు ఏమైనా స్టీల్ రిక్వైర్మెంట్స్ ఉంటాయా?
customer
37.3s
I'll let you know, sir.
చెప్తాను సార్.
agent
38.3s
Okay sir.
ఓకే సార్.