Call 21112178842941541 2026-09-03 · Varun Siddhardha jillapalli · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side, making some parts of their speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking generically "Do you have any inquiries in steel?"
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions, even when the customer prompted by asking about the grade.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent introduced themself and JSW, then immediately asked for inquiries without providing a hook. The customer asked about the available grade, but the agent deflected and repeated the inquiry question. The call ended shortly after with no information gathered and no next steps established.
Coaching
When a customer asks a direct question like 'Which grade?', use that as an opportunity to start discovery to understand their needs, rather than repeating your initial generic question.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking generically "Do you have any inquiries in steel?" |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions, even when the customer prompted by asking about the grade. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked for an inquiry but did not capture any specific requirements like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 13.8s | 5.1s | 57.1s | 6.0s | 269.6 | 0 | 7 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
6.5s
Hello?
હેલો?
agent
7.5s
Hello?
customer
8.0s
Hello?
હેલો?
agent
8.6s
Hello sir, uh good afternoon.
customer
10.1s
Good afternoon.
agent
11.1s
Sir, is this SR Steels?
customer
13.0s
Yes, who?
હા, કોણ?
agent
14.0s
Uh sir, Varun this side from JSW One.
customer
16.5s
Hello?
હેલો?
agent
17.5s
My name is Varun, I'm calling from JSW, sir.
customer
19.8s
Sir, speak.
સર, બોલીએ.
agent
21.5s
We have got the name of SR Steels. I'm I can see a few services from us for the starting of this month. Do you have any inquiries in steel?
customer
28.5s
Okay, now which grade?
અચ્છા, હવે grade કયો?
agent
30.8s
Is there any inquiry?
customer
32.8s
Which grade will you give?
Grade કયો આપશો?