Call 21112178576007491 2026-08-03 · Varun Siddhardha jillapalli · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | no conversation 50% of turns inaudible or empty - not enough legible speech to score | Gujarati | 10 | supply_led (campaign_name:medium) |
Audio: very poor: The agent's voice is heavily distorted and muffled, making most of their speech unintelligible. The customer seems to have trouble hearing the agent.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 11.3s | 3.2s | 39.5s | 3.5s | 69.0 | 0 | 5 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
હેલો?
agent
2.3s
[inaudible] JSW [inaudible]
customer
4.5s
Hello?
હેલો?
agent
6.5s
[inaudible] I want to know your name.
[inaudible] તમારું નામ જાણવું છે.
customer
8.8s
Yes?
હા?
agent
9.4s
[inaudible]
customer
12.2s
Hello?
હેલો?
agent
12.8s
[inaudible]
customer
14.6s
I can't hear the voice?
અમને અવાજ રે ના?
agent
16.0s
[inaudible]