Call 21112178590964541 2026-08-05 · Varun Siddhardha jillapalli · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Telugu | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not significantly affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only discovered the customer uses local suppliers (Q4), but asked no other discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a manufacturing lead who confirmed they have a steel requirement but do not buy directly from JSW, preferring local suppliers. The agent correctly handled this objection by suggesting a trial order. However, the customer deflected by saying they would call back, and the agent accepted this, ending the call without gathering any requirement details or setting a firm next step.
Coaching
After the customer objects, you must pivot back to discovery to build value. When they said they buy locally, you should have asked 'To see if a trial makes sense, what materials do you typically use?' instead of letting them end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | AGENT: Okay, you are procuring from local sources. / CUSTOMER: Yes. The agent only discovered the customer uses local suppliers (Q4), but asked no other discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only mentioned the JSW One platform itself. |
| SL5 Qualify | 2 | fail | – | 0.0 | do you have any requirement related to steel for your manufacturing, sir? Although the agent asked if a requirement exists, he failed to capture any details (grade, qty, etc.) when the customer confirmed they did. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: I will tell you, I will call you. / AGENT: Okay no issue. The agent allowed the customer to end the call with a vague promise, failing to establish a concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | We don't buy directly from JSW. |
Ah, why not place a trial order, you can try it from JSW One, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.767 heavy | 25.4s | 7.7s | 55.9s | 7.8s | 262.2 | 0 | 13 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.3s
Hello
హలో
customer
6.4s
Tell me.
చెప్పండి
agent
7.0s
Hello.
హలో
agent
7.7s
Hello, my name is Varun sir, I am speaking from JSW.
హలో నా పేరు వరుణ్ సార్, JSW నుంచి మాట్లాడుతున్నాను.
customer
10.4s
Tell me.
చెప్పండి
agent
11.2s
Sir, you are registered with JSW under the name Elmax Magnetics Private Limited.
సర్ మీరు ఎల్మాక్స్ మాగ్నెటిక్స్ ప్రైవేట్ లిమిటెడ్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు.
agent
15.3s
So I called as a follow-up, sir. I mean, do you have any requirement related to steel for your manufacturing, sir?
సో ఒక ఫాలో అప్ కింద కాల్ చేశాను సార్. అంటే మీకు స్టీల్ కి సంబంధించి ఏమైనా రిక్వైర్మెంట్ ఉంటదా సార్ మీ మ్యానుఫ్యాక్చరింగ్ లో?
customer
19.8s
We do have. But we don't buy directly from JSW.
ఉంటుంది అండి. కానీ డైరెక్ట్ గా మేము JSW నుంచి కొనం.
agent
23.5s
I didn't understand.
అర్థం కాలేదు.
customer
24.4s
We directly
మేము డైరెక్ట్ గా
customer
25.4s
We don't buy directly from JSW.
డైరెక్ట్ గా JSW నుంచి కొనం అండి.
agent
27.1s
Okay, you are procuring from local sources.
ఓకే, లోకల్ నుంచి ప్రొక్యూర్ చేసుకుంటున్నారు.
customer
29.4s
Yes.
అవును.
agent
30.6s
Uhm.
ఉహు.
agent
31.8s
Ah, why not place a trial order, you can try it from JSW One, sir. Because we have made this platform accessible to all MSME people.
ఆ ఒక ట్రయల్ ఆర్డర్ ఎందుకు చేయకూడదు ఆ ట్రై చేయొచ్చు కదా సార్ మీరు కూడా JSW One నుంచి. ఎందుకంటే ఇది అందరికీ MSME పీపుల్ అందరికీ యాక్సెసబుల్ గా చేశాం ఇది ప్లాట్ఫామ్ వచ్చేసి.
customer
38.2s
Hmm.
ఉమ్.
agent
39.2s
So okay okay.
సో ఓకే ఓకే.
agent
40.0s
Regarding steel, for construction or manufacturing, any product, you can see it in the JSW One MSME app and
మీకు స్టీల్ కి సంబంధించి ఒక కన్స్ట్రక్షన్ గాని, మ్యానుఫ్యాక్చరింగ్ గాని ఏ ప్రొడక్ట్ అయినా మీరు JSW One MSME యాప్ లో నుంచి చూసి
customer
44.5s
I will tell you, I will call you.
చెప్తాను నేను మీకు కాల్ చేస్తాను.
agent
46.2s
Okay no issue.
ఓకే నో ఇష్యూ.
agent
47.4s
Yeah.
యా.