Call 21112178575949211 2026-08-03 · Varun Siddhardha jillapalli · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | Telugu | 24 | supply_led (campaign_name:medium) |
Audio: clear: The call contains significant code-switching between Telugu and English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +12/−2
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before starting the pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, they referenced a past call and immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So as of today, do you have any steel requirement in your business?
Summary
The agent followed up on a previous interaction to ask about current steel needs. The customer confirmed they had spoken before but had no requirement at the moment, asking the agent to get in touch later. The call ended with the agent promising to send their contact details via WhatsApp.
Coaching
You must follow the pitch structure even on short calls; start with a proper opener and permission, then deliver the hook to create interest before asking for the requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak before starting the pitch. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, they referenced a past call and immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So as of today, do you have any steel requirement in your business? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | In the meantime, I'll send a WhatsApp message. The next step was to send contact details, not to provide a quote or schedule a specific callback as required. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.642 | 23.9s | 13.3s | 48.8s | 7.3s | 246.0 | 0 | 11 | 13 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.3s
Hello.
agent
1.8s
Hello, Namaste sir.
customer
2.9s
Namaste.
agent
3.7s
Sir, uh we might have spoken once last time, regarding steel.
Sir, uh last time మనం ఒకసారి మాట్లాడం ఉండొచ్చు, regarding steel సంబంధించి.
customer
7.6s
Regarding requirement?
Requirement సంబంధించి?
agent
8.6s
Huh?
ఆ?
customer
9.0s
We spoke once regarding steel requirement.
Steel requirement సంబంధించి మాట్లాడాము ఒకసారి.
customer
11.3s
Where are you calling from?
ఎక్కడ నుంచి కాల్ చేస్తున్నారు?
agent
12.9s
From JSW.
JSW నుంచి.
customer
14.0s
You are calling from JSW?
agent
15.7s
Yeah, yeah, JSW.
customer
17.0s
Okay.
agent
17.8s
So, you have mentioned that uh you have a requirement will be in next other few days and all in the last last month. So as of today, do you have any steel requirement in your business?
customer
24.2s
No, no.
customer
25.0s
No.
agent
25.5s
Okay.
customer
26.2s
Not as of now. I'll let you know.
agent
28.5s
Okay. In the meantime, I'll send a WhatsApp message. You can just save my contact number so I can help you with your requirement regarding in any of the southern region.
customer
35.8s
Okay.
agent
37.0s
Okay, thank you.
customer
38.0s
Yeah. Please send me a WhatsApp.
agent
39.6s
Definitely, definitely. I'll do that.
customer
41.0s
Okay.