Call 21112178842630041 2026-09-03 · Varun Siddhardha jillapalli · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | short or unclear 30% of turns inaudible - partial transcript, judge only what is legible | Telugu | 10 | supply_led (campaign_name:medium) |
Audio: very poor: Extreme background noise, crosstalk, and muffled voices make most of the conversation unintelligible. The customer explicitly states they cannot hear properly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent's opening was inaudible and the customer stated they could not hear properly.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to audio issues before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call failed at the opening stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The call failed to start due to a poor audio connection. The agent's speech was largely inaudible, and the customer repeatedly stated they could not hear properly. The call ended without any business information being exchanged.
Coaching
The call was unsuccessful due to a poor audio connection; ensure the line is clear before attempting to proceed with the pitch.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent's opening was inaudible and the customer stated they could not hear properly. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to audio issues before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call failed at the opening stage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no closure or next step agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.5 | 4.5s | 4.5s | 50.0s | 1.5s | too short | 0 | 4 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.8s
Wah.
unknown
2.0s
Hello.
unknown
2.8s
Hello.
agent
3.5s
Hello. Sir, [inaudible]
customer
4.5s
Hello?
agent
5.5s
[inaudible]
customer
7.0s
What is it?
ఏ నా?
agent
8.0s
Sir, I am [inaudible]
customer
9.0s
The items are there again, I can't hear properly.
వంట్లు మళ్ళీ అక్కడున్న, సరిగ్గా వినపడట్లేదు.
agent
11.5s
Yes sir.