Call 21112178841243792 2026-09-03 · Varun Siddhardha jillapalli · 1:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 29 turns, clean transcript (0% inaudible) | Telugu | 29 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise from the agent's side, but the conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +8/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and failed to probe for any other discovery information like volume, applications, or brands.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for the future.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with any of the required outcomes: no quote, no specific callback, and no walkthrough scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir...
Summary
The agent contacted a new registrant and discovered they are a JSW distributor for cement and paints, not a steel user. The customer confirmed they had no current requirement for steel. The agent acknowledged this and ended the call without performing deeper discovery or scheduling a specific future follow-up.
Coaching
When a customer has no current requirement, your goal is to secure a future conversation. Always ask for a specific date to call back, for example, 'When would be a good time to check back with you, perhaps in a month?'
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir... The agent correctly referenced the registration and framed the call as a follow-up, not a hard sell. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Sir, is this from Padmavati Enterprises, sir? The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Is yours a trading business, sir? The agent only asked about the business type and failed to probe for any other discovery information like volume, applications, or brands. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the app but did not explain any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for the future. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call did not end with any of the required outcomes: no quote, no specific callback, and no walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 25.5s | 15.9s | 70.6s | 4.3s | 308.2 | 0 | 14 | 15 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
హలో
agent
3.0s
Hello
హలో
agent
3.6s
Hello, good morning sir.
హలో, గుడ్ మార్నింగ్ సార్.
customer
5.1s
Good morning.
గుడ్ మార్నింగ్.
agent
6.1s
Sir, is this from Padmavati Enterprises, sir?
సార్, పద్మావతి ఎంటర్ప్రైజెస్ నుంచేనా సార్?
customer
7.8s
Yes.
అవునండి.
agent
8.5s
Sir, my name is Varun, I'm calling from JSW.
సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
10.7s
Ah, tell me.
ఆ చెప్పండి.
agent
11.6s
Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir, meaning for you
సార్ మీరు రీసెంట్లీ పద్మావతి ఎంటర్ప్రైజెస్ అనే పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా, సో ఒక జస్ట్ ఒక ఫాలో అప్ కి అని కాల్ చేశాను సార్ అంటే మీకు
customer
15.5s
Tell me.
చెప్పండి.
agent
16.0s
Is yours a trading business, sir?
మీది ట్రేడింగ్ బిజినెస్ ఏనా సార్?
customer
18.5s
Yes.
అవునండి.
customer
19.2s
I am a distributor for JSW Green Cements, JSW Green Cements in Guntur.
నేను JSW గ్రీన్ సిమెంట్స్, JSW గ్రీన్ సిమెంట్స్ గుంటూరుకి డిస్ట్రిబ్యూటర్ నండి.
customer
23.2s
And tiles, epoxy, JSW.
అండ్ టైల్స్, ఎపాక్సీ, JSW.
agent
24.9s
Uh-huh.
ఉహు.
customer
25.7s
And on Guntur inner ring road, we have a paints store, JSW paints.
అండ్ గుంటూరు ఇన్నర్ రింగ్ రోడ్ లో మనకి పెయింట్స్ స్టోర్ ఉంది, JSW పెయింట్స్.
agent
30.2s
Okay, cement, paints, and are there anything else, sir?
ఓకే, సిమెంట్, పెయింట్స్ ఇంకా ఇంకా ఏమైనా ఉన్నాయా సార్?
customer
32.4s
We are dealing in cement, paints at present.
సిమెంట్, పెయింట్స్ డీల్ చేస్తున్నాం ప్రజెంట్.
customer
34.0s
JSW brand.
JSW బ్రాండ్.
agent
34.8s
Okay.
ఓకే.
agent
35.6s
Okay, are there any other metal, metal inquiries, sir? I mean, you have registered, so
ఓకే, ఇంకేమైనా మెటల్ మెటల్ ఎంక్వయిరీస్ ఏమైనా ఉన్నాయా సార్? అంటే రిజిస్టర్ అయ్యారు కదా సో
customer
38.9s
At present, there is nothing.
అట్ ప్రెసెంట్ ఏం లేదండి.
agent
40.4s
Okay, no issues.
ఓకే, నో ఇష్యూస్.
agent
41.4s
Thank you. If there are any requirements, you can share your inquiries in the app. Either if there are any requirements in steel
థాంక్యూ. ఇఫ్ ఎనీ రిక్వైర్మెంట్స్ ఉన్నా మీరు యాప్ లో షేర్ చేయొచ్చు మీ ఎంక్వయిరీస్. ఐదర్ స్టీల్ లో ఏమైనా రిక్వైర్మెంట్స్ ఉంటే
customer
45.0s
Yeah, definitely.
యా, డెఫినెట్లీ.
agent
45.7s
For your customers, or if you have any requirements, I mean if there is any requirement for this manufacturing material, you can procure it.
మీ కస్టమర్స్ కి గాని, మీ రిక్వైర్మెంట్స్ ఏమైనా ఉంటే, అంటే ఐ మీన్ ఈ మ్యానుఫ్యాక్చరింగ్ మెటీరియల్ ఏమైనా రిక్వైర్మెంట్ ఉంటే మీరు ప్రొక్యూర్ చేయొచ్చు.
customer
50.0s
Yeah, definitely.
యా, డెఫినెట్లీ.
agent
51.5s
Okay, right sir.
ఓకే, రైట్ సార్.
customer
52.6s
Hello.
హలో.