Call 21112178834091732 2026-09-02 · Varun Siddhardha jillapalli · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Telugu | 11 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background chatter and a different, unrelated conversation snippet in Gujarati at the beginning.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call was a brief follow-up that ended abruptly.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent referenced a past requirement, but the call ended before a current opportunity could be identified or a next step set.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no defined next step, quote, or scheduled follow-up.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent made a follow-up call regarding a previous discussion about MS plates. The customer recalled the conversation and was about to provide an update, but the call ended before any information was shared or a next step was established.
Coaching
When following up, you must still drive the call to a specific outcome; this call ended without getting an update or setting a clear next step.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened with a follow-up reference, not a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile questions were asked; the agent treated this as a follow-up call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call was a brief follow-up that ended abruptly. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned by name but its benefits were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent referenced a past requirement, but the call ended before a current opportunity could be identified or a next step set. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no defined next step, quote, or scheduled follow-up. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 14.5s | 7.5s | 37.0s | 6.8s | 215.2 | 0 | 7 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am speaking from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
6.0s
Hello.
agent
7.5s
Hello.
agent
8.2s
Hello.
agent
8.8s
Hello sir, uh Naveen Varun, I am speaking from JSW One. Last month we spoke once on the third. You said you would revert regarding your requirements.
Hello sir, uh Naveen Varun, JSW One nunchi maatladutunnanu. Last month manam okasari third roju maatladam. Mee requirements sambandhinchi revert avuta annaru.
customer
15.2s
Ah okay. It's about the plates, right? MS plates?
Ah okay. Adhe plates gurinchi kadha? MS plates?
agent
17.5s
Yes, yes. We have MS plates, sir.
Avunu avunu. MS plates unnai sir.
customer
19.3s
Mhm. That's what we spoke about, right?
Mhm. Adhe daani gurinche kadha maatladindi manam?
agent
21.0s
Yes, yes.
Avunu avunu.
customer
22.0s
Mhm. I will tell you. I will tell you what process it is in, actually.
Mhm. Chepthaanu adhi. Adhi em process avuthundhi ani chepthaanu nenu actually.
agent
25.8s
Okay okay. Right sir. Okay.