Call 21112178835178591 2026-09-02 · Varun Siddhardha jillapalli · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Telugu | 25 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side, including other conversations, which makes some parts of the customer's speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
AGENT: For 2 mm, I need to source it.
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +5/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not greet with customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; the customer immediately drove the conversation by asking for rates.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer volunteered their product requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: I will forward it to you. Give me some time. I will WhatsApp...
Summary
This was a follow-up call where the customer, a previous buyer, immediately asked for the price of HR 2mm. The agent did not have the price readily available and stated the material needed to be sourced. The call concluded with the agent agreeing to send the price details via WhatsApp.
Coaching
When a customer immediately asks for a price, acknowledge their request but still ask key discovery questions like quantity and end-use before promising to send a quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not greet with customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; the customer immediately drove the conversation by asking for rates. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer volunteered their product requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: HR 2 mm. Agent did not capture the full requirement details (quantity, width, location, delivery date). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will forward it to you. Give me some time. I will WhatsApp... Agent committed to a clear next step of sending the price via WhatsApp, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.555 | 19.8s | 15.9s | 61.3s | 4.3s | 293.9 | 0 | 12 | 13 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Two pieces have come, top and bottom, two pieces have come. Hello.
दो पीस आए ऊपर नीचे दो पीस आए। हेलो।
agent
4.7s
Hello.
customer
5.5s
Yes, tell me.
हाँ जी बोलिए।
agent
7.0s
Hello sir, uh this is Varun speaking.
Hello sir, uh Varun ni maatladutunnanu.
customer
9.2s
Varun.
agent
10.3s
From JSW.
customer
11.5s
Okay, tell me.
Okay, cheppandi.
agent
12.5s
Sir, last month we spoke once regarding your enquiry, regarding HR.
Sir, adhe last month okasari manam mee enquiry sambandhinchi maatladam HR sambandhinchi.
customer
15.7s
Ah HR. What what what what rates are running now, if you tell me I will do it. When you told me then, I had sent and got a 5-ton order then itself.
Ah HR. Em em em em rate nadustunnayi ippudu chepthe nenu chestanu. Appudu meeku cheppina nenu aydhu ton la order pampi theesivachesina appude.
agent
20.8s
Yes, yes. That 5 tons, you gave 6 tons exactly.
Avunu avunu. Aa aydhu ton lu, aaru ton lu icharu exactly ga.
customer
23.0s
What?
Na?
agent
23.7s
You gave for 6 tons exactly. One minute. That's the price, right?
Six tons ki icharu exactly ga. Okka nimisham. Price adhe ga?
customer
26.0s
Ah.
agent
26.4s
One minute, please stay on the line.
Okka nimisham, line lo undandi.
customer
28.0s
Tell me the price.
Price cheppandi naaku.
customer
30.0s
HR 2 mm.
agent
31.3s
HR 2 mm huh? For 2 mm, I need to source it.
HR 2 mm ah? 2 mm ante source cheyyali.
customer
34.2s
49.
agent
35.3s
Uh, this number has WhatsApp, right sir?
Uh, ee number ki WhatsApp undi ga sir?
customer
36.8s
Yes, it has.
Avunu, undi.
agent
37.7s
One minute, one minute, I think it's in another group. One minute, I will forward it to you. Give me some time. I will WhatsApp...
Okka nimisham okka nimisham, adhi vere group lo undanukunta. Okka nimisham nenu adhi meeku forward chestanu. Koncham time ivvandi naaku. Nenu WhatsApp...
customer
42.0s
Okay, WhatsApp it on my number.
Sare, na number meedha WhatsApp cheseyandi.
agent
43.9s
Right, right.
customer
44.7s
Right, right, right. Bye.
agent
46.0s
Yes.
Haan ji.