Call 21112178834070061 2026-09-02 · Varun Siddhardha jillapalli · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Telugu | 20 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions about the customer's business needs, volume, or current procurement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about any current material requirements or attempt to schedule a future callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello. Hello sir, uh namaste.
Summary
The agent contacted a new registrant, Vayunandana Builders, and confirmed they are a contractor for JSW Homes. The customer stated they registered because they were instructed to do so. The agent did not proceed with discovery or a pitch, ending the call without any next steps.
Coaching
When a customer is already a contractor for another JSW entity, you should still complete discovery to understand their full procurement needs, as they may buy material outside of their JSW Homes projects.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello. Hello sir, uh namaste. The agent provided a polite, professional opening and referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name but did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions about the customer's business needs, volume, or current procurement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the 'One platform' but did not explain its features or benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about any current material requirements or attempt to schedule a future callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 25.5s | 7.4s | 41.1s | 5.0s | 237.6 | 0 | 10 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
హలో
agent
1.5s
Hello
హలో
customer
2.1s
Hello
హలో
agent
2.7s
Hello. Hello sir, uh namaste.
హలో. హలో సర్, ఆ నమస్తే.
customer
4.8s
Tell me.
చెప్పండి.
agent
5.6s
Sir, you have registered in JSW under the name Vayunandana Builders, right?
సర్ మీరు వాయునందన బిల్డర్స్ అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు, రైట్?
customer
9.7s
Yes, tell me.
అవును, చెప్పండి.
agent
10.7s
Okay, sir, this is Varun speaking from JSW. So are you already in contact with JSW Homes?
ఓకే, సర్ వరుణ్ ని మాట్లాడుతున్నాను సర్ JSW నుంచి. సో మీరు ఆల్రెడీ JSW Homes తో కాంటాక్ట్ లో ఉన్నారా?
customer
15.8s
Yes.
అవును.
agent
16.3s
Okay, meaning you are working as a contractor, sir, in that JSW Home, in Home?
ఓకే, అంటే as a contractor గా వర్క్ చేస్తున్నారు సర్ JSW Home దాంట్లో, Home లో?
customer
19.6s
Yes yes, yes.
అవును అవును, అవును.
agent
20.7s
Okay okay okay.
ఓకే ఓకే ఓకే.
customer
21.8s
Who are you?
మీరు ఎవరండి?
agent
22.5s
Thank you sir. I am speaking from JSW One, sir. Meaning, you have also registered an account on the One platform, right?
Thank you sir. నేను JSW One నుంచి మాట్లాడుతున్నాను సర్. అంటే మీరు One ప్లాట్ఫారం లో కూడా అకౌంట్ రిజిస్టర్ చేశారు కదా?
customer
27.6s
They told me to do it, actually, yeah.
చేయమని చెప్పారు actually, yeah.
agent
29.6s
Oh, they told you to do it? Right, right.
ఓహో, చేయమని చెప్పారా? రైట్ రైట్.
customer
31.3s
Ah.
ఆ.
agent
31.7s
Okay sir, if you are in that on a contract basis, no issue for us.
ఓకే సర్, if you మీరు ఇన్ కేస్ అందులో ఉంటే కాంట్రాక్ట్ బేస్ లో, నో ఇష్యూ మాకు.
customer
35.2s
Okay, okay.
agent
36.0s
Okay sir.