Call 21112178583522141 2026-08-04 · Varun Siddhardha jillapalli · 0:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 6 turns, clean transcript (0% inaudible) | Telugu | 6 | supply_led (campaign_name:medium) |
Audio: clear: The customer's final sentence is cut short.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission, and when the customer stated they were busy, the agent did not attempt to schedule a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the customer cut the call short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced themselves and JSW. The customer immediately stated they were busy and would talk later. The agent did not understand the customer's full sentence and the call ended without any discovery, pitch, or a scheduled next step.
Coaching
When a customer says they are busy, immediately ask for a specific time to call back instead of stating you don't understand.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission, and when the customer stated they were busy, the agent did not attempt to schedule a callback. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the customer cut the call short. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not secure a specific time for a callback after the customer stated they were busy. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 5.3s | 4.2s | 23.5s | 3.4s | 249.1 | 0 | 3 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello, Namaste sir.
హలో, నమస్తే సర్.
customer
2.7s
Yes, hello, tell me.
హా, నమస్తే, చెప్పండి.
agent
3.9s
Sir, my name is Varun, I'm speaking from JSW. We spoke once last month.
సర్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను. లాస్ట్ మంత్ ఒకసారి మాట్లాడాం మనం.
customer
7.3s
Yes sir. Sir, I am busy, will talk later, just two...
అవును సర్. సర్, బిజీ లో ఉన్నాను, వార్తా అన్నా, ఒక్క రెండు...
agent
10.3s
Ah sir, I didn't understand.
ఆ సర్, అర్థం కాలేదు.