Call 21112178582351621 2026-08-04 · Varun Siddhardha jillapalli · 3:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 44 turns, clean transcript (0% inaudible) | Telugu | 44 | supply_led (campaign_name:medium) |
Audio: clear: The customer uses some Hindi and colloquial Hyderabadi phrases within Telugu sentences.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +4/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent's opening was confusing and he did not ask for permission to speak, instead launching into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook; the customer took control of the call and stated their requirement first.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
The agent covered end use, brand preference, and payment terms, but did not ask about what they manufacture, monthly tonnage, or JSW share.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Pitch (2-3 USPs)
AGENT: I will... we also have other brands onboarded. SAIL, like that is also there. So, I will get it with better pricing.
Qualify
AGENT: HR sheet, 2 mm thick. Okay... You need 10 tons. Okay. Ah, is the width 1250 or 1500? ... Length 1830.
Summary
The customer, an engineering works in Hyderabad, stated an urgent requirement for 10 tons of 2mm HR sheets for 'centering'. The agent captured the detailed specifications and location, handled a customer-initiated query about credit terms by stating the company policy, and closed with a commitment to send a WhatsApp message to discuss pricing. The customer is open to brands other than JSW.
Coaching
When a customer states their requirement early, acknowledge it, then pivot back to discovery questions like 'What do you manufacture with these sheets?' to better understand their business before offering solutions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, will this number sir? CUSTOMER: Huh? AGENT: Will this number sir? CUSTOMER: Who is speaking, sir? The agent's opening was confusing and he did not ask for permission to speak, instead launching into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: So I called to ask if you have any requirement for steel material related to JSW. The agent did not deliver a supply or price hook; the customer took control of the call and stated their requirement first. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | CUSTOMER: Urgently for centering. AGENT: Are you looking particularly for JSW material? Are other brands also okay? CUSTOMER: And also, see if you can give anything on the credit side, talk about it. The agent covered end use, brand preference, and payment terms, but did not ask about what they manufacture, monthly tonnage, or JSW share. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: I will... we also have other brands onboarded. SAIL, like that is also there. So, I will get it with better pricing. The agent pitched the availability of other brands and better pricing, which was relevant to the customer being brand-agnostic. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: HR sheet, 2 mm thick. Okay... You need 10 tons. Okay. Ah, is the width 1250 or 1500? ... Length 1830. The agent successfully captured the requirement's thickness, width, length, quantity, and urgency, although the specific grade was missed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will message you on WhatsApp, sir, after this call. So save that number, we can discuss the price and all. The agent set a clear, committed next step to send a WhatsApp message to discuss pricing, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | CUSTOMER: And also, see if you can give anything on the credit side, talk about it. |
AGENT: At least one order's payment should be in advance. Based on that, from the second order, from the second or third order, we will definitely give you credit. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.612 | 33.1s | 21.0s | 132.9s | 4.9s | 520.2 | 0 | 22 | 22 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
హలో
agent
1.9s
Hello
హలో
customer
2.5s
Ah
ఆ
agent
2.8s
Hello, will this number sir?
హలో, విల్ దిస్ నంబర్ సర్?
customer
3.9s
Huh?
ఆ?
agent
4.2s
Will this number sir?
విల్ దిస్ నంబర్ సర్?
customer
5.0s
Who is speaking, sir?
ఎవరు మాట్లాడేది సార్?
agent
6.0s
Okay, sir my name is Varun, I'm speaking from JSW.
ఓకే, సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
9.6s
Tell me.
చెప్పండి.
agent
10.4s
Sir, you are registered with JSW under the name Tapasvi Engineering Works, right? So I called for a follow-up, sir.
సార్ మీరు తాపస్వి ఇంజనీరింగ్ వర్క్స్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా, సో ఫాలో అప్ కని కాల్ చేశాం సార్.
customer
14.2s
Where?
ఎక్కడ?
agent
15.0s
I am speaking from JSW, my name is Varun. So I called to ask if you have any requirement for steel material related to JSW.
JSW నుంచి మాట్లాడుతున్నాను, వరుణ్ నా పేరు. సో మీకు JSW కి సంబంధించి ఏమైనా స్టీల్ లో మెటీరియల్ ఏమైనా రిక్వైర్మెంట్ ఉందని కాల్ చేశాను.
customer
19.6s
Where is yours in Hyderabad? The office?
ఎక్కడ మీది హైదరాబాద్ లో? ఆఫీస్?
agent
21.6s
In Hyderabad, we have an office in Somajiguda, sir. So I am from the JSW One head office, from Mumbai.
హైదరాబాద్ లో వచ్చేసి సోమాజిగూడలో ఆఫీస్ ఉంది సార్ మనకి. సో నేను వచ్చేసి JSW One హెడ్ ఆఫీస్, ముంబై నుంచి.
customer
26.6s
From this Mumbai, you speak such good Telugu.
ఈ ముంబై నుంచి ఇంత తెలుగు మంచిగా మాట్లాడుతుర్రు.
agent
29.0s
Ah, meaning I also look after the Hyderabad market. So, ah, before this I used to work in Hyderabad only. So now I have come to Mumbai.
ఆ అంటే నా హైదరాబాద్ మార్కెట్ కూడా చూస్తాను. సో ఆ ఇంతకముందు హైదరాబాద్ లోనే వర్క్ చేసేది. సో ఇప్పుడు ముంబైకి వచ్చాను.
customer
33.6s
Okay, do you have an HR sheet? 6' x 8', 2 mm.
ఠీక్ హై, అప్నేకు HR షీట్ ఉందా ట? 6' x 8', 2 mm.
agent
36.2s
HR sheet, 2 mm thick. Okay.
HR షీట్, 2 mm థిక్. ఓకే.
customer
38.2s
How is the rate, [unclear], what is it? I need to see the sheet, that has to be seen at the site.
రేట్ కైసా, గెల్లింగా, క్యా హై? షీట్ దేఖ్నా, వో తో కామ్ పే దేఖ్నా హై.
agent
41.2s
The material will come to us from Jeedimetla.
జీడిమెట్ల నుంచి వస్తది మనకి మెటీరియల్.
customer
42.6s
Is it yours, from Jeedimetla?
మీదికేనా జీడిమెట్లకెళ్ళా?
agent
44.0s
Our other stockyard is all in Jeedimetla.
జీడిమెట్లలోనే ఉంది మన వేరే స్టాక్ యార్డ్ అంతా.
customer
46.0s
Okay. If you send the Jeedimetla location once, we will see. How the metal is, what it is. If not, if you have a video of it, send it.
అచ్చా. ఒకసారి జీడిమెట్ల లొకేషన్ పెడితే చూస్తాం మనం. ఉంది, ఎట్లా ఉంది మెటల్, ఏంది. లేకపోతే దాని వీడియో ఉంటే పంపి.
customer
50.6s
Tell me what the rate will be.
రేట్ ఎంత అయితుంది చెప్పండి.
agent
52.2s
You need a 2 mm coil sheet, right?
2 mm కాయిల్ షీట్ కావాలి కదా మీకు?
customer
54.0s
Yes, sheet, I need about 10 tons.
ఆ, షీట్, ఒక 10 టన్స్ కావాలి.
agent
55.6s
You need 10 tons. Okay. Ah, is the width 1250 or 1500?
10 టన్స్ కావాలి. ఓకే. ఆ విడ్త్ 1250 ఆ 1500 ఆ?
customer
59.2s
1250, 1830.
agent
1.5s
Length 1830.
లెంత్ 1830.
customer
1.1s
1830 length.
1830 లెంత్.
agent
1.2s
Okay, 50, 10 tons, right?
ఓకే, 50, 10 టన్స్ కదా?
agent
1.3s
Are you looking particularly for JSW material? Are other brands also okay?
పర్టికులర్ గా JSW మెటీరియల్ ఏ చూస్తున్నారా? వేరే బ్రాండ్స్ కూడా ఓకే నా?
customer
1.6s
For us, besides JSW, others will also do. We need an HR sheet. Urgently for centering.
మాకు JSW అంటే వేరేవి కూడా నడుస్తది. HR షీట్ కావాలి. అర్జెంట్ గా సెంటరింగ్ కి.
agent
1.9s
You need an HR sheet urgently.
అర్జెంట్ గా మీకు HR షీట్ కావాలి.
customer
1.1s
That's it.
అంతే.
agent
1.1s
Okay. Alright, I will... we also have other brands onboarded. SAIL, like that is also there. So, I will get it with better pricing. I will give the JSW pricing as well.
ఓకే. సరే నేను మన దాంట్లో ఆన్ బోర్డ్ చేసిన వేరే బ్రాండ్స్ కూడా ఉన్నాయి. SAIL, ఎలా కూడా ఉంది. సో బెటర్ ప్రైసింగ్ తో ఉంది తీసుకుని వస్తాను. JSW కూడా ఇస్తాను ప్రైసింగ్.
customer
1.2s
Okay. And also, see if you can give anything on the credit side, talk about it.
ఉండీ అండి. వచ్చి మళ్ళా ఏమైనా క్రెడిట్ సైడ్ కూడా ఏమైనా ఇస్తారా చూడండి, మాట్లాడండి.
agent
1.2s
Ah, our... meaning, for the first order at least, in advance, from then on, there will be a chance for us to give credit.
ఆ మా అంటే ఫస్ట్ ఒక్క ఆర్డర్ అన్నా అడ్వాన్స్ లో, తర్వాత నుంచి క్రెడిట్ ఇవ్వడానికి ఛాన్స్ ఉంటది మనకి.
customer
1.2s
Huh?
ఆ?
agent
1.3s
At least one order's payment should be in advance. Based on that, from the second order, from the second or third order, we will definitely give you credit.
ఒక్క ఆర్డర్ అన్నా అడ్వాన్స్ లో పేమెంట్ అవ్వాలి. దాన్ని బట్టి సెకండ్ ఆర్డర్ నుంచి, సెకండ్ ఆర్ థర్డ్ ఆర్డర్ నుంచి కచ్చితంగా మీకు క్రెడిట్ ఇస్తాం.
customer
1.3s
Okay, let's do it. What is your number?
ఓకే చేద్దాం. మీ నంబర్ ఏంది?
agent
1.3s
I will message you on WhatsApp, sir, after this call. So save that number, we can discuss the price and all.
నేను వాట్సాప్ లో మెసేజ్ చేస్తాను సార్ నేను, ఈ కాల్ తర్వాత. సో ఆ నంబర్ సేవ్ చేసి ఉంచుకోండి, మనం ప్రైస్ డిస్కస్ చేయడం అంతా.
customer
1.4s
Okay, do it.
ఓకే, చేయండి.
agent
1.4s
Okay. Alright then.
ఓకే. సరేనండి.