Call 21112178591201151 2026-08-05 · Varun Siddhardha jillapalli · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 24 turns, clean transcript (8% inaudible) | Telugu | 24 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's line is clear, but there is significant background chatter and crosstalk from other agents on the agent's side, making some parts of their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +2/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent pushed past the customer's explicit statement that it was a bad time, without asking for a better time to call back.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the customer immediately took control of the conversation with a past complaint.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions, instead reacting to information the customer volunteered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer, from an engineering firm, immediately stated they were driving but then engaged, raising concerns about a past lead time issue and their need to buy small, mixed-SKU lots. The agent successfully handled the concern about small quantities by confirming JSW One can manage them from inventory. However, the agent failed to ask any discovery questions or establish a firm next step, ending the call with a vague agreement for the customer to share details later.
Coaching
When a customer immediately says it's a bad time to talk, you must respect that by asking for a better time to call back instead of pushing forward.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Now I am in the middle of driving, I can't take a call. The agent pushed past the customer's explicit statement that it was a bad time, without asking for a better time to call back. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the customer immediately took control of the conversation with a past complaint. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions, instead reacting to information the customer volunteered. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No proactive pitch was delivered based on discovered needs; the agent only made one reactive statement about inventory. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if a current requirement exists or attempt to qualify the customer for an order. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: You share it once when you get it. The next step was vague and not time-bound, failing to secure a specific callback date or quote commitment. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | We can't take one thickness in a large quantity at all. That is also one reason |
in our system, how it usually runs is, for one SKU, even if it's up to five tons, or below, we can manage it from inventory. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.395 | 15.8s | 24.2s | 59.0s | 5.0s | 315.2 | 0 | 9 | 13 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Now I am in the middle of driving, I can't take a call.
ఇప్పుడు ఏదో నేను డ్రైవింగ్ ఇచ్చి ఇచ్చి కాల్ లేను మరి
agent
3.1s
Hello.
హలో
customer
3.5s
Hello.
హలో
agent
4.0s
Hello, Namaste sir.
హలో నమస్తే సార్.
customer
5.2s
Namaste.
నమస్తే.
agent
6.0s
Sir, is this Mitra Engineering, sir?
సార్ మిత్ర ఇంజనీరింగ్ ఏనా సార్?
customer
7.4s
Yes, yes.
అవునండి అవునండి.
agent
8.5s
Okay, my name is Varun, I'm calling from JSW One, sir.
ఓకే నా పేరు వరుణ్ JSW One నుంచి మాట్లాడుతున్నాను సార్.
customer
11.3s
Okay, okay. Right now, the work is a bit less, sir. We'll see further. When I told you once, you asked for three days' time. We said we can't give that much time, so we are not contacting you again, like that.
ఓకే ఓకే. ఇది ప్రజెంట్ ఏం కొద్దిగా వర్క్స్ తక్కువ ఉన్నాయి సార్. చూద్దాం ఫర్దర్. నన్ను ఒకసారి చెప్తేనే త్రీ డేస్ టైం అడిగారు. మేము అంత టైం ఇయ్యలేము అని చెప్పి మేము మళ్ళీ కాంటాక్ట్ చేస్తలేము అట్లా.
agent
18.1s
Okay okay, no issue. I mean, usually your
ఓకే ఓకే నో ఇష్యూ అంటే మామూలుగా మీ
customer
19.5s
I mean, another different way is, the problem with us is, five, six, eight, ten, twelve... five-four tons, five-three tons, five-four tons, the order will be like that. We can't take one thickness in a large quantity at all. That is also one reason
అంటే ఇంకో డిఫరెంట్ వే ఏందంటే మా దగ్గర ప్రాబ్లం ఏందంటే ఫైవ్, సిక్స్, ఎయిట్, టెన్, ట్వెల్వ్ ఐదు నాలుగు టన్లు, ఐదు మూడు టన్లు, ఐదు నాలుగు టన్లు అట్లా ఉంటూ ఉంటది ఆర్డరు. ఒకటే థిక్నెస్ ఒక క్వాంటిటీ లార్జ్ గా తీసుకోలేము అస్సలు. అది కూడా ఒక అందుకని
agent
27.0s
Hmm, in our system, how it usually runs is, for one SKU, even if it's up to five tons, or below, we can manage it from inventory.
హుమ్మ్ మన దాన్లో ఒక మామూలుగా రన్నింగ్ అయితే ఎలా ఉందంటే SKU కి ఒకటి ఐదు టన్స్ వరకు ఉన్నా, బిలో ఉన్నా మనం మేనేజ్ చేయగలుగుతాం ఇన్వెంటరీ
customer
32.0s
Yes, it will be there. We take twenty tons, thirty tons, but in that whole lot, there will be these four or five types.
ఆ ఉంటది ఇప్పుడు ట్వంటీ టన్స్ థర్టీ టన్స్ తీసుకోవడం కానీ అట్లా మొత్తం ఒక లాట్ లో ఏందంటే ఈ నాలుగు రకాలు ఐదు రకాలు ఉంటాయి.
agent
36.0s
Oh, no problem, sir. You share it once when you get it.
అయ్యో ఇబ్బంది లేదు సార్. మీరు ఒకసారి షేర్ చేయండి వన్స్ మీకు వచ్చినప్పుడు.
customer
38.2s
Okay, okay, okay.
సరే సరే సరే.
agent
39.0s
So
సో
customer
39.4s
I'll tell you. Ah.
చెప్తా లేండి. ఆ
agent
40.0s
Let's try. Because we can do it and give it according to our inventory.
ట్రై చేద్దాం. ఎందుకంటే మన ఇన్వెంటరీ ప్రకారంగా చేసేసి ఇచ్చేస్తాం.
customer
42.2s
That's it.
అదే.
customer
43.0s
Okay.
ఓకే.
unknown
43.8s
[inaudible]
customer
48.0s
Right sir.
రైట్ సార్.
unknown
48.4s
[inaudible]
customer
52.2s
Okay sir.
సరే సార్.