Call 21112178833891171 2026-09-02 · Varun Siddhardha jillapalli · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 20 turns, clean transcript (0% inaudible) | Telugu | 20 | new_registration (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: Significant background noise and crosstalk on both sides, making some parts of the conversation difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business, volume, or current procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a requirement was asked about, the agent did not follow up on the customer's non-committal response to either capture specs or set a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent introduced himself to a representative from Venkateswara Agencies and immediately asked about a steel requirement. The customer gave a non-committal response, and the transcript ends without any discovery, platform education, or agreed next steps.
Coaching
You must follow the script structure for a new registration; start with a warm welcome and profile verification before jumping into sales questions.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Is there any steel requirement this month, sir? The agent opened with a direct sales question, which is not a warm welcome and creates immediate pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked; the agent did not attempt to confirm name, city, or procurement role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits (pricing, TCs, availability) were not mentioned. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Is there any steel requirement this month, sir? Although a requirement was asked about, the agent did not follow up on the customer's non-committal response to either capture specs or set a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.543 | 7.5s | 6.3s | 79.2s | 2.2s | 192.0 | 0 | 9 | 10 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Brother, Doctor sir. Yes.
भाई साहब, डॉक्टर साहब। हां।
customer
2.3s
Hello
హలో
agent
3.1s
Hello
హలో
customer
3.8s
Hello
హలో
agent
4.5s
Hello
హలో
customer
5.5s
Hello
హలో
agent
6.1s
Hello
హలో
customer
6.6s
Hello
హలో
agent
7.1s
Hello
హలో
customer
8.8s
Yes?
జీ?
agent
9.3s
Hello
హలో
customer
10.2s
Sir, tell me. This is Venkateswara Agencies.
సర్ చెప్పండి. మీ వెంకటేశ్వర ఏజెన్సీస్.
agent
12.3s
Yeah.
యా
customer
13.1s
Okay.
ఓకే.
agent
13.5s
Ah, this is Varun speaking, sir, from JSW.
ఆ వరుణ్ అని మాట్లాడుతున్నాను సర్, JSW నుంచి.
customer
15.8s
From where?
ఎక్కడి నుంచి అండి?
agent
16.9s
From JSW.
JSW నుంచి.
customer
18.4s
Ah, tell me.
ఆ చెప్పండి.
agent
19.0s
Is there any steel requirement this month, sir?
ఈ మంత్ ఏమైనా స్టీల్ రిక్వైర్మెంట్ ఏమైనా ఉందా సర్?
customer
21.6s
Hmm.
హ్మ్.