21112178590883931 · Call

Call 21112178590883931 2026-08-05 · Varun Siddhardha jillapalli · 1:15

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 21 turns, clean transcript (0% inaudible)	Telugu	21	supply_led (campaign_name:medium)

Audio: clear: There is some minor crosstalk and background office noise, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.32

confidence high · +0/−2 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead moving directly to a qualification question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent did not ask any of the required discovery questions about the customer's business or procurement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) No discovery was performed, and consequently no USPs were pitched.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

objection The customer raised 1 objection you did not answer: incumbent_supplier

we already have it with JSW Steel, right.

did well

Opener & permission

Hello, Namaste sir. Sir, my name is Varun, I am speaking from JSW. Sir, you have registered on JSW under the name KNR Constructions Limited, right?

Qualify

Is there any steel requirement at your construction sites now?

Summary

The agent contacted a lead from KNR Constructions, who confirmed a regular steel requirement. The customer stated they already procure from JSW Steel, which the agent accepted as a final objection. The agent did not attempt to explain the value proposition of JSW One and ended the call without a next step.

Coaching

When a customer says they already buy from JSW Steel, you must explain the unique value of JSW One (e.g., faster delivery from stockyards for urgent needs) instead of ending the call.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Hello, Namaste sir. Sir, my name is Varun, I am speaking from JSW. Sir, you have registered on JSW under the name KNR Constructions Limited, right? Agent greeted, identified himself and the company, and used the customer's company name.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not provide a supply or price hook, instead moving directly to a qualification question.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent did not ask any of the required discovery questions about the customer's business or procurement.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was performed, and consequently no USPs were pitched.
SL5 Qualify	2	pass	–	2.0	Is there any steel requirement at your construction sites now? Agent successfully attempted to qualify by asking for a current requirement.
SL6 Closure with next step	1	fail	–	0.0	The call ended without any agreed-upon next step like a quote or a scheduled callback.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	we already have it with JSW Steel, right.	Okay, okay, no issue sir.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.586	19.7s	13.9s	41.4s	4.2s	243.7	0	11	10	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

4.5s

Hello.

హలో

agent

5.4s

Hello, Namaste sir.

హలో, నమస్తే సార్.

customer

7.2s

Namaste.

నమస్తే.

agent

8.1s

Sir, my name is Varun, I am speaking from JSW.

సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.

customer

11.0s

Ah ah, tell me.

ఆ ఆ చెప్పండి.

agent

12.9s

Sir, you have registered on JSW under the name KNR Constructions Limited, right?

సార్ మీరు KNR Constructions Limited అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా?

customer

17.2s

Hmm.

హ్మ్.

agent

18.1s

So, I called for a follow-up, sir. Is there any steel requirement at your construction sites now?

సో ఒక ఫాలో-అప్ కి అని కాల్ చేశాను సార్. ఇప్పుడు ఏమన్నా మీ కన్స్ట్రక్షన్ సైట్స్ లో ఏమన్నా స్టీల్ రిక్వైర్మెంట్ ఉందా అని?

customer

23.0s

Ah, it's there regularly, right?

ఆ రెగ్యులర్ గా ఉంది కదా.

agent

24.9s

Is it there regularly, sir?

రెగ్యులర్ గా ఉందా సార్?

customer

26.0s

In JSW One? Or are you from JSW Steel?

JSW One లో నా? JSW Steel లో నా మీరు?

agent

28.3s

One.

customer

29.2s

Ah, then we already have it with JSW Steel, right.

ఆ, అయితే ఆల్రెడీ JSW Steel తోటే ఉంది కదా.

agent

31.4s

Okay.

ఓకే.

customer

32.2s

Yes, we have it with JSW Steel. Either way, it's not a problem for us.

ఎస్, JSW Steel తో ఉంది. ఎటు ఉంటే ఇబ్బంది లేదు మనకి.

agent

35.0s

Okay, ah it's going on.

ఓకే, ఆ నడుస్తుంది.

customer

36.1s

That's it, in this

అదే, ఇందులో

agent

37.2s

Okay, okay, no issue sir. I mean, you have also registered on our platform, right? So that's why I called.

ఓకే, ఓకే, నో ఇష్యూ సార్. అంటే, మన ప్లాట్ఫామ్ లో కూడా మీరు రిజిస్టర్ అయ్యారు కదా, సో అందుకని కాల్ చేశాను.

customer

41.6s

Ah, we did it back then. We did it sometime back.

ఆ, అప్పుడు చేశాము. చేసి ఎప్పుడెప్పుడో అని చేస్తాం ఉంది.

agent

45.0s

Okay, no issue.

ఓకే, నో ఇష్యూ.

customer

47.0s

Right.

రైట్.