Call 21112178583535721 2026-08-04 · Varun Siddhardha jillapalli · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Telugu | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's line, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +2/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and JSW but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
To see if there are any steel requirements as of today.
Summary
The agent contacted a customer registered on the JSW One platform. After a brief introduction, the agent asked directly for any current steel requirements. The customer replied that they had none, and the call was concluded without any discovery or scheduling of a next step.
Coaching
When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific follow-up call for when they might have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | My name is Varun, I'm speaking from JSW, sir. The agent introduced himself and JSW but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent went straight to asking for a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the customer stated no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | To see if there are any steel requirements as of today. Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. No issue. The call was ended without establishing a specific next step, such as a future callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.815 heavy | 14.1s | 3.2s | 31.7s | 5.8s | 238.3 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello
హలో
agent
5.7s
Hello
హలో
customer
6.7s
Yes
agent
7.6s
Hello, uh from Power Private Limited at the end, sir?
హలో, ఆ లాస్ట్ లో పవర్ ప్రైవేట్ లిమిటెడ్ నుంచి సార్?
customer
10.5s
Hmm
హ్మ్
customer
11.2s
Tell me?
చెప్పండి?
agent
11.8s
My name is Varun JS... My name is Varun, I'm speaking from JSW, sir.
నా పేరు వరుణ్ జేఎస్... నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను సార్.
customer
15.8s
Tell me.
చెప్పండి.
agent
17.0s
Sir, you are registered on the JSW One platform. So I called for a follow-up, sir. To see if there are any steel requirements as of today.
సార్ మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు. సో ఒక ఫాలో అప్ కి అని కాల్ చేశాను సార్. యాస్ ఆఫ్ టుడే ఏమైనా స్టీల్ రిక్వైర్మెంట్స్ ఉంటాయని.
customer
23.0s
No, sir. No, sir.
లేదండి, లేదండి.
agent
25.4s
Okay. No issue.