Call 21112178590939491 2026-08-05 · Varun Siddhardha jillapalli · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 12 turns, clean transcript (8% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer is in a vehicle, but speech is still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
as the call was cut short by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
as no discovery questions were asked before the customer requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
as the call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
AGENT: Uh Varun from JSW One. / CUSTOMER: I am uh driving right now, call me in half an hour. / AGENT: Okay okay, definitely sir.
Closure with next step
CUSTOMER: call me in half an hour. / AGENT: Okay okay, definitely sir.
Summary
The agent introduced himself from JSW One. The customer immediately stated they were driving and asked for a callback in half an hour. The agent agreed to the callback time and the call ended before any business details could be discussed.
Coaching
You handled the customer's request for a callback perfectly; on the next call, move directly to the supply-led hook after your re-introduction to quickly establish value.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Uh Varun from JSW One. / CUSTOMER: I am uh driving right now, call me in half an hour. / AGENT: Okay okay, definitely sir. because the agent introduced himself and correctly accepted the customer's request for a callback without pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
as the call was cut short by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
as no discovery questions were asked before the customer requested a callback. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
as the call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
as the call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | CUSTOMER: call me in half an hour. / AGENT: Okay okay, definitely sir. because the agent and customer agreed on a specific callback time, establishing a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.462 | 5.5s | 6.4s | 40.1s | 1.8s | 196.4 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.2s
Hi, if you record your name and reason for calling, I'll see if this person is available.
unknown
4.6s
thousand two ton [inaudible]
unknown
8.0s
Thanks. Please stay on the line.
customer
15.5s
Hello?
agent
16.3s
Hello, Namaste sir.
customer
17.6s
Yes, speak.
हां बोलिए।
agent
18.6s
Sir, are you comfortable in Telugu?
सर तेलुगु में कंफर्टेबल है?
customer
20.2s
Who is speaking?
कौन कौन बोल रहा है?
agent
21.5s
Uh Varun from JSW One.
customer
23.3s
JSW... okay okay, Varun is speaking.
JSW... अच्छा अच्छा, वरुण बोल रहे हैं।
customer
25.2s
I am uh driving right now, call me in half an hour.
मैं अभी uh driving में हूं, एक half an hour से करो ना।
agent
28.0s
Okay okay, definitely sir.