21112178843788761 · Call

Call 21112178843788761 2026-09-03 · Varun Siddhardha jillapalli · 2:35

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Wrap up time exceeded :0	full conversation 37 turns, clean transcript (8% inaudible)	Telugu	37	supply_led (campaign_name:medium)

Audio: partial: The agent's audio quality degrades significantly after 39 seconds, becoming very choppy and largely unintelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.07

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The agent used a follow-up context ('We spoke about a month ago') instead of leading with a supply or price hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent only asked about volume after the customer proactively gave a requirement, missing all other discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) No USPs were pitched as the call did not progress to this stage before being cut short.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

did well

Opener & permission

Sir, my name is Varun, I'm speaking from JSW.

Qualify

How much volume is needed, sir? What is the total volume?... Where will the delivery be, sir?

Summary

The agent called to follow up on a previous conversation. The customer, from Maithan Alloys, initially had no requirement but then proactively stated a need for 30 tons of 3.15mm x 1250mm HR coil for delivery to Atchutapuram. The agent captured these details, but the call ended due to poor line quality before a next step could be established.

Coaching

When a customer gives you a specific, immediate requirement, still ask 1-2 discovery questions (e.g., 'What do you manufacture with this coil?') to understand their business better for future opportunities.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, my name is Varun, I'm speaking from JSW. The agent greeted, identified himself and JSW, and used the company name, achieving the intent of the opener.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent used a follow-up context ('We spoke about a month ago') instead of leading with a supply or price hook.
SL3 Discovery (6 Qs)	2	fail	1	0.0	How much volume is needed, sir? What is the total volume? The agent only asked about volume after the customer proactively gave a requirement, missing all other discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as the call did not progress to this stage before being cut short.
SL5 Qualify	2	pass	–	2.0	How much volume is needed, sir? What is the total volume?... Where will the delivery be, sir? Although the customer initiated, the agent successfully captured the key requirement details: thickness, width, quantity, and location.
SL6 Closure with next step	1	fail	–	0.0	The call ended due to a technical issue before any next step could be discussed or committed.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.548	28.0s	23.1s	103.9s	6.5s	255.0	1	19	18	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

హలో

agent

2.1s

Hello

హలో

customer

2.6s

Hello, haan

హలో, ఆ

agent

3.8s

Namaste sir

నమస్తే సార్

customer

5.0s

Namaste

నమస్తే

agent

5.9s

Sir, my name is Varun, I'm speaking from JSW.

సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.

customer

8.2s

From where?

ఎక్కడ నుండి?

agent

9.2s

From JSW, sir.

JSW నుంచి సార్.

customer

10.0s

Ah, tell me.

ఆ చెప్పండి.

agent

11.0s

Sir, you are registered in JSW under the name Maithan Alloys, right? I just called for a follow-up, sir. We spoke about a month ago. At that time, you said you would have a requirement at the end of the month.

సార్ మీరు Maithan Alloys అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా, జస్ట్ ఒక follow-up అని call చేశాను సార్. అందుకే ఒకటి month ముందు మాట్లాడాం. అంటే అప్పుడు మీరు month end కి requirement అని చెప్పారు.

customer

17.9s

Yes, yes.

అవును అవును అండి.

agent

19.3s

Ah so just a follow-up, as this month has started, if there is any requirement, please let me know.

ఆ సో జస్ట్ ఒక follow-up ఆ అంటే ఈ month start అయింది కదా, ఏమైనా requirement ఉంటే ఏమైనా ఉంటే చెప్పండి.

customer

23.0s

Sir, no sir, the requirement will come, we will place it with you.

సార్ లేదు సార్, requirement వస్తది, మేము మీకు పెడతాము.

agent

25.5s

Right.

రైట్.

agent

27.0s

Right sir.

రైట్ సార్.

customer

27.9s

Hello.

హలో.

agent

28.8s

Hello.

హలో.

customer

29.5s

Yes sir, hello. One moment, tell me one thing.

ఆ సార్, హలో. ఒక్కసారి, ఇది నాకు ఒకటి చెప్పండి.

agent

31.0s

Yes sir.

customer

32.0s

I need one 3.15 thickness HR coil. Meaning

3.15 thickness HR coil ఒకటి కావాలా. అంటే

agent

34.0s

3.15

customer

34.5s

1250 width.

agent

36.0s

One minute.

ఒక్క నిమిషం.

customer

37.0s

What is it?

ఏంటండీ?

agent

37.5s

How much volume is needed, sir? What is the total volume?

Volume ఎంత కావాలి సార్? Total volume ఎంత ఉంది?

customer

39.0s

It could be around 30 tons.

ఒక 30 ton ఉండొచ్చు.

agent

40.5s

30, 30 tons.

30, 30 ton.

agent

41.5s

Okay. Where will the delivery be, sir?

Okay. Delivery ఎక్కడ ఉంటది సార్ ఇది?

customer

42.8s

Delivery is Atchutapuram. Near Visakhapatnam, Atchutapuram.

Delivery ఇది అచ్యుతాపురం. విశాఖపట్నం దగ్గర అచ్యుతాపురం.

agent

45.5s

Right. Near Visakhapatnam, Atchutapuram.

రైట్. విశాఖపట్నం దగ్గర అచ్యుతాపురం.

customer

47.5s

What is it?

ఏంటండీ?

agent

48.0s

For me [inaudible] near [inaudible]

నాకు [inaudible] దగ్గర [inaudible]

customer

50.0s

Your voice is actually cracking a lot.

మీ voice actually crack అవుతుంది బాగా.

agent

52.0s

Hello

హలో

customer

53.0s

Your voice is cracking, I can't hear anything at all.

మీ voice crack అవుతుంది అండి, అసలు ఏమీ వినిపియట్లేదు.

agent

56.0s

[inaudible]

customer

58.0s

[inaudible]