21112178841381631 · Call

Call 21112178841381631 2026-09-03 · Varun Siddhardha jillapalli · 0:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Call_back_later	short or unclear audio reported as 'very poor' - transcript reliability reduced	Hindi	12	new_registration (campaign_name:medium)

Audio: very poor: Extreme background noise and crosstalk on the customer's side make large portions of their speech completely inaudible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence med · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call did not progress to discovery due to persistent connection issues.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified No requirement was discussed and no specific callback was scheduled on the call.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended due to a bad connection without any of the required closure outcomes being achieved.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The call was non-productive due to a persistent bad connection. The agent and customer exchanged greetings, but the agent was unable to understand the customer, repeatedly stating "Your voice is breaking sir." The call ended without any business being discussed.

Coaching

When a call connects, immediately state your name and 'from JSW One' to establish context, even if you suspect a bad line.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	AGENT: Hello. The agent did not provide a warm welcome, introduce themselves, or state the company name.
NR2 Verify basic profile (4 Qs)	1	fail	0	The call did not progress to profile verification due to persistent connection issues.
NR3 Full discovery (8 Qs)	3	fail	0	The call did not progress to discovery due to persistent connection issues.
NR4 Platform education	1	fail	–	The platform was not mentioned as the conversation could not start.
NR5 First opportunity identified	2	fail	–	No requirement was discussed and no specific callback was scheduled on the call.
NR6 Closure - one of three outcomes	2	fail	–	The call ended due to a bad connection without any of the required closure outcomes being achieved.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.422	4.9s	6.7s	42.4s	1.3s	too short	0	6	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello.

agent

2.1s

Hello.

customer

3.0s

Hello.

agent

4.2s

Hello.

customer

5.2s

Yes sir, good morning.

हां सर, गुड मॉर्निंग।

agent

6.6s

Yeah, good morning sir.

customer

7.8s

Sir, uh, last [inaudible]

सर, अह, लास्ट [inaudible]

agent

10.3s

Yes, sorry, your voice is breaking sir.

हां, सॉरी, योर वॉइस इज़ ब्रेकिंग सर।

customer

11.6s

[inaudible]

agent

13.9s

Your voice is breaking sir.

योर वॉइस इज़ ब्रेकिंग सर।

customer

15.7s

Okay, hello.

ओके, हेलो।

agent

16.8s

Hello, can you hear me?