Call 21112178842006391 2026-09-03 · Varun Siddhardha jillapalli · 4:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 40 turns, clean transcript (0% inaudible) | English | 40 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the customer's side, but it doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +22/−12
from 38 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or explicitly ask for permission to speak, instead referencing a prior call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asking for an update on a month-old enquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only one of six discovery questions was covered (current supplier), and it was volunteered by the customer, not asked by the agent.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: So I'll forward this call to that team, so they will connect you in short.
Summary
The agent followed up on a month-old enquiry for MS Plate. The customer confirmed the requirement was closed due to a high price, having sourced from a SAIL dealer. The customer then enquired about JSW's structural pipes and tubes, which the agent's team does not handle. The agent committed to forwarding the customer's details to the correct team.
Coaching
When following up on an old lead, you must still follow the pitch structure; open the call correctly and provide a hook before asking for an update on the old requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or explicitly ask for permission to speak, instead referencing a prior call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asking for an update on a month-old enquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | CUSTOMER: Actually right now I have taken from the dealer from sale. Only one of six discovery questions was covered (current supplier), and it was volunteered by the customer, not asked by the agent. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs, instead listing product categories before the customer took control of the conversation. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: So is it still alive or is it closed? Agent confirmed the old requirement was closed but did not attempt to qualify the customer for any new or future requirements. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: So I'll forward this call to that team, so they will connect you in short. Agent committed to a clear next step of connecting the customer with the correct internal team for their new query. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Currently it's closed because uh your price were higher. |
for JSW product, we can quote you better prices because it's our own product, no? So when coming to other brand, other makes... we source it from a distributor price... So that's why it will be slightly higher side. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 63.2s | 46.8s | 142.0s | 12.6s | 304.7 | 0 | 19 | 20 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[crosstalk]
customer
2.2s
Hello.
agent
3.5s
Hello?
customer
4.3s
Yes.
agent
5.1s
Hello sir, uh this is Varun from JSW.
customer
7.3s
Yeah, tell me.
agent
8.0s
Sir, uh we just had a conversation in the morning uh regarding uh that you have busy and call back me later.
customer
12.6s
Yeah, so what do you want to talk about?
agent
14.6s
Sir, uh you enquired for MS plate uh last month 25th. So is it still alive or is it closed? So can you please give an update about this?
customer
20.3s
Currently it's closed because uh your price were higher.
agent
23.5s
Okay.
customer
24.6s
Actually right now I have taken from the dealer from sale. He has offered me at sixty rupees per kg.
agent
29.3s
Okay. With including your delivery?
customer
31.2s
Yeah, including delivery. Delivery will be point five, doesn't matter. Still it is one, one point five rupees higher, no, from that side.
agent
36.1s
Okay.
customer
37.2s
That's the thing. Sir, I just want to know, I'm procuring directly from you, so I would be expecting a better price from dealer, no, than dealer. So how dealer is providing the better than you? That's the problem.
agent
43.2s
One thing I want to tell you that, see, uh for JSW product, we can quote you better prices because it's our own product, no? So when coming to other brand, other makes, so mostly the prices we handle is like, we source it from a distributor price, so we'll quote the same including delivery and all. So that's why it will be slightly higher side. But
customer
56.2s
Then in JSW, in JSW what can you offer me? What items can you offer me in JSW?
agent
58.9s
In JSW we can offer you HR, CR and GP, GI and PPGL product and if you have any construction firm, we can provide you the TMT bars also.
customer
66.8s
TMT bar also you can procure?
agent
68.0s
So right now, but it is for end use only.
customer
70.3s
So I'm the end user, no?
agent
71.7s
I mean, that's what I'm trying to say. Uh it is not for trading purpose.
customer
74.7s
No, that I completely understand. One more thing, JSW has uh made a new uh means this structural items also, no? JSW.
agent
79.2s
Uh we deal with the structural item but uh we source it from our directly from sale, sale distributor lineup and we'll
customer
82.8s
No, no, you didn't get me. No, no, you didn't get me. JSW has started manufacturing structural items like square pipe, round pipe.
agent
87.0s
Oh, you are talking about Helix pipes and tubes. Okay, okay, okay. Yeah, we have our own product name on the name of JSW One product. We are into One Helix pipes and tubes. So it already started but it is bit slow.
customer
94.4s
What's the brand name?
agent
95.8s
One Helix pipes and tubes.
customer
97.5s
One Helix. One Helix pipes and tubes. So there is no dealer in Hyderabad?
agent
100.2s
I mean, our that team is completely different. The team you are speaking right now, this is related to HR sheets, coils and other products, PPGL and GP, GP products.
customer
106.2s
But, but it all comes under, but all comes under in JSW, no?
agent
108.8s
Ah, JSW only, but that team will interact you anyhow. So I'll forward this call to that team, so they will connect you in short.
customer
113.2s
Hey, but you share me, share me their number, no, to my WhatsApp.
agent
115.8s
Ah, I'll share with you.
customer
117.1s
Okay.
agent
118.0s
Right.
customer
118.7s
Okay, if any other requirement, I'll let you know.
agent
120.8s
Okay, okay.
customer
122.2s
Thank you.