Call 21112178849968821 2026-09-04 · Varun Siddhardha jillapalli · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Telugu | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a generic follow-up question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked for enquiries but did not ask any of the six required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
We take it directly from Maheshwari.
did well
Qualify
if there are any enquiries this month.
Summary
The agent performed a follow-up call to BS Roofing Systems to check for new requirements. The customer stated they have no current enquiries and purchase directly from another supplier, 'Maheshwari'. The agent acknowledged this and ended the call without attempting discovery or objection handling.
Coaching
When a customer says they already have a supplier, acknowledge it but still try to generate interest by proposing a small trial order to compare our service.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So we just called for a follow-up. That is, if there are any enquiries this month. The agent did not lead with a supply or price hook, instead opening with a generic follow-up question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked for enquiries but did not ask any of the six required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | if there are any enquiries this month. The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay. The call ended without any committed next step after the customer stated they had no requirement. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | We take it directly from Maheshwari. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.657 | 11.1s | 5.8s | 49.1s | 4.3s | 302.7 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
హలో.
customer
3.6s
Hello.
హలో.
agent
4.2s
Hello.
హలో.
agent
4.8s
Hello, good morning sir.
హలో గుడ్ మార్నింగ్ సార్.
customer
5.9s
Good morning.
గుడ్ మార్నింగ్.
agent
7.5s
Sir, my name is Varun, I am speaking from JSW One.
సర్ నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను.
customer
10.0s
Tell me.
చెప్పండి.
agent
11.1s
Sir, you have registered in JSW under the name BS Roofing Systems, right?
సర్ మీరు BS రూఫింగ్ సిస్టమ్స్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయ్యారు, రైట్?
customer
14.3s
Yes.
అవును.
agent
15.4s
Hm hm.
హ్మ్ హ్మ్.
agent
16.4s
Yes sir, this month has started, right? So we just called for a follow-up. That is, if there are any enquiries this month.
అదే సర్, ఒక ఈ మంత్ స్టార్ట్ అయింది కదా, సో జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేశాము. అంటే ఈ మంత్ ఏమైనా ఎంక్వయిరీస్ ఉన్నాయా అని.
customer
21.4s
No no, there are none right now.
లేదు లేదు, ఇప్పుడైతే లేవు.
customer
23.1s
Okay.
ఓకే.
customer
23.6s
We take it directly from Maheshwari.
మేము డైరెక్ట్ మహేశ్వరి నుంచి తీసుకుంటాం.
agent
26.1s
Okay.
ఓకే.