21112178575983071 · Call

Call 21112178575983071 2026-08-03 · Varun Siddhardha jillapalli · 0:52

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	Call_back_later	full conversation 6 turns, clean transcript (0% inaudible)	Telugu	6	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise and chatter on the agent's side throughout the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.36

confidence high · +0/−4 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent introduced themself but did not ask for permission to speak, and when the customer stated they were busy, the agent failed to ask for a specific callback time.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call was terminated by the customer before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer ended the call early.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent introduced themself from JSW. The customer immediately stated they were in a meeting and would talk later. The agent acknowledged this and the call ended without any discovery, pitch, or a scheduled next step.

Coaching

When a customer says they are busy, acknowledge it and immediately ask for a specific time to call back, for example, 'Sure, when would be a better time for me to call you back today?'

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	AGENT: Hello, sir my name is Varun, I am speaking from JSW. The agent introduced themself but did not ask for permission to speak, and when the customer stated they were busy, the agent failed to ask for a specific callback time.
SL2 Hook (supply/price signal)	2	fail	–	The call was terminated by the customer before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the customer ended the call early.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	The call ended before any qualification could be attempted.
SL6 Closure with next step	1	fail	–	AGENT: I will talk later. Agent did not secure a specific, committed next step, merely repeated the customer's statement.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.627	6.9s	4.1s	41.0s	3.7s	156.5	0	3	3	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

3.1s

Hello, Namaste Sir.

హలో, నమస్తే సార్.

customer

5.8s

Namaste.

నమస్తే.

agent

6.8s

Hello, sir my name is Varun, I am speaking from JSW.

హలో, సర్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.

customer

10.8s

Tell me.

చెప్పండి.

customer

12.0s

I am in a small meeting, I will talk later.

నేను ఒక చిన్న meeting లో ఉన్నాను, తర్వాత మాట్లాడతా.

agent

15.0s

I will talk later.

తర్వాత మాట్లాడతా.