Call 21112178841235851 2026-09-03 · Varun Siddhardha jillapalli · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Language_Barrier | full conversation 14 turns, clean transcript (0% inaudible) | English | 14 | new_registration (campaign_name:high) |
Audio: clear: Some background chatter is audible on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: unknown
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +4/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Call ended before any discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No current requirement was identified or future callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
Call ended with a handover, not one of the three required closure outcomes (quote, specific callback, walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello, uh good morning, sir.
Summary
The agent confirmed the company name, and the customer stated a preference for speaking in Hindi. The agent, unable to proceed in Hindi, informed the customer that a different team would call them back and then ended the call without any discovery.
Coaching
When a customer prefers a language you cannot speak, transfer them to the correct team or schedule a specific callback time for that team, rather than ending the call abruptly.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, uh good morning, sir. Agent provided a standard polite opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Sir, is this uh RJ Enterprises? Only confirmed the company name (1/4 questions) before the call was terminated due to language. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Call ended before any discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided as the call was cut short. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No current requirement was identified or future callback scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Our respective team, they will speak to you in Hindi. Call ended with a handover, not one of the three required closure outcomes (quote, specific callback, walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.711 | 10.6s | 4.3s | 31.1s | 3.0s | 249.1 | 0 | 8 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
agent
3.0s
Hello?
customer
4.0s
Yes, speak.
जी बोलिए।
agent
4.8s
Hello?
agent
5.5s
Hello, uh good morning, sir.
customer
6.8s
Good morning.
agent
7.8s
Sir, is this uh RJ Enterprises?
customer
10.0s
Yes yes yes, tell me.
जी जी जी, बोलो ना।
agent
11.5s
Okay, are you comfortable with English sir or any other language you want to speak?
customer
14.6s
I'm comfortable in Hindi.
agent
16.1s
In Hindi, okay.
agent
17.5s
Our respective team, they will speak to you in Hindi.
customer
19.8s
Okay.
agent
20.8s
Yeah. Thank you.