Call 21112178575990471 2026-08-03 · Varun Siddhardha jillapalli · 2:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Telugu | 26 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +4/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a reference to a previous conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions. The customer volunteered their current supplier, but the agent did not probe for what they manufacture, tonnage, or other key details.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The agent did not pitch any USPs, even after the customer raised a concern about price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier price
That material keeps coming to us directly from the plant. In the Ballari plant, Pradeep is there, right? He is already giving it.
Yes, give me the correct rate, please. ...because I get it directly from the plant, that's why.
did well
Opener & permission
Sir, my name is Varun, I'm speaking from JSW.
Qualify
Okay sir, if there is any requirement for this month, please share it once.
Summary
The agent performed a follow-up call. The customer confirmed they have a recurring monthly requirement but currently source directly from the JSW Ballari plant. The customer raised objections related to their incumbent supplier and the need for a competitive price. The agent did not conduct discovery or pitch any USPs, but agreed to send a rate via email as the next step.
Coaching
When a customer says they already buy direct from the plant, use that as an opening for discovery. Ask what they manufacture and their monthly tonnage to understand their business and see where we can add value beyond just price.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, my name is Varun, I'm speaking from JSW. The agent identified himself and the company, and the customer engaged, granting implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a reference to a previous conversation. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions. The customer volunteered their current supplier, but the agent did not probe for what they manufacture, tonnage, or other key details. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs, even after the customer raised a concern about price. |
| SL5 Qualify | 2 | pass | – | 2.0 | Okay sir, if there is any requirement for this month, please share it once. The agent successfully asked if a current requirement exists, even though the customer did not provide specific details. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will give the correct rate through mail, sir, regarding the enquiry. The agent committed to a clear next step of sending the rate via email, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | That material keeps coming to us directly from the plant. In the Ballari plant, Pradeep is there, right? He is already giving it. |
Okay. You purchased from your plant, okay. |
| price | mishandled | Yes, give me the correct rate, please. ...because I get it directly from the plant, that's why. |
Yes, I will give the correct rate through mail, sir, regarding the enquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.519 | 26.5s | 24.6s | 73.9s | 6.3s | 283.0 | 0 | 13 | 13 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
హలో?
agent
2.2s
Hello?
హలో?
customer
2.8s
Hello?
హలో?
agent
3.7s
Hello, namaste sir.
హలో, నమస్తే సర్.
customer
5.0s
Namaste.
నమస్తే.
agent
5.9s
Sir, my name is Varun, I'm speaking from JSW.
సర్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
8.7s
Tell me.
చెప్పండి.
agent
9.5s
Sir, we spoke once last month about an enquiry, after that you didn't respond about it.
సర్, మనం లాస్ట్ మంత్ ఒకసారి మనం ఒక ఎంక్వైరీ గురించి మాట్లాడాము, తర్వాత మీది రెస్పాండ్ అవ్వలేదు దాని గురించి.
customer
13.4s
Yes, yes, we are running around for another business. As that is running, we are planning another new project, we are busy with that. That's why I said if this has to be started, I will meet after this is done.
అవునండి, అవునండి, అంటే మేము వేరే బిజినెస్ కోసం తిప్పుతున్నాము. అది నడుస్తుంది అని చెప్పి ఇంకోటి కొత్త ప్రాజెక్ట్ ప్లాన్ చేస్తున్నాం, దాని మీద బిజీగా ఉన్నాము. అందుకనేసి ఇది స్టార్ట్ చెయ్యాలన్నా ఇది అయిపోయాక కలుస్తాను అని చెప్పాను.
agent
22.2s
Okay, so sir, that requirement is completely closed, right?
ఓకే, అంటే సర్ ఆ రిక్వైర్మెంట్ కంప్లీట్ క్లోజ్ అయిపోయినట్టే కదా అది?
customer
24.6s
We have it every month. It's a running business.
మాకు ఎవ్రీ మంత్ ఉంటుంది అది. ఇట్స్ ఏ రన్నింగ్ బిజినెస్ అది.
agent
27.2s
Hmm, that's what I'm asking, did you take that requirement?
హ్మ్, అదే, ఆ రిక్వైర్మెంట్ తీసుకున్నారా అంటున్నా.
customer
29.0s
That material keeps coming to us directly from the plant. In the Ballari plant, Pradeep is there, right? He is already giving it.
అది మాకు వస్తూనే ఉంటది మెటీరియల్ డైరెక్ట్ ప్లాంట్ నుంచి. బళ్లారి ప్లాంట్ లో ఇక్కడ ప్రదీప్ ఉన్నాడు కదా, ఆయన ఆల్రెడీ ఇస్తున్నాడు.
agent
34.6s
Okay. You purchased from your plant, okay.
ఓకే. మీ ప్లాంట్ నుంచి పర్చేస్ చేసుకున్నారు, ఓకే.
customer
36.9s
Hmm. Ballari.
హ్మ్. బళ్లారి.
agent
38.0s
Okay sir, if there is any requirement for this month, please share it once.
ఓకే సర్, ఈ మంత్ రిక్వైర్మెంట్ ఏమైనా ఉంటే షేర్ చేయండి ఒక్కసారి.
customer
40.5s
Yes, give me the correct rate, please.
ఆ, నాకు రేట్ కరెక్ట్ గా ఇవ్వండి కొంచెం.
agent
42.2s
Yes, I will give the correct rate through mail, sir, regarding the enquiry.
ఆ, రేట్ నేను కరెక్ట్ గా మెయిల్ త్రూ ఇచ్చేస్తాను సర్, మాత్రం ఎంక్వైరీకి సంబంధించి.
customer
44.8s
Yes, I mean give the correct rate, because I get it directly from the plant, that's why.
ఆ, అంటే రేట్ కరెక్ట్ ఇవ్వండి, నాకు ఎందుకంటే డైరెక్ట్ ప్లాంట్ నుంచి వస్తాయి నాకు అందుకని.
agent
47.8s
Okay.
ఓకే.
customer
49.0s
Okay?
ఓకే నా?
agent
49.7s
Okay, okay, definitely. I will give it. If there is an enquiry this time, just once... you must be having my number, sir, I will message you once again to that number.
ఓకే, ఓకే, డెఫినిట్లీ. ఇస్తాను. ఈసారి ఎంక్వైరీ ఉంటే నాకు ఒక్కసారి ఈ... నా నంబర్ మీ దగ్గర ఉండే ఉంటుంది సర్, ఒకసారి నేను మళ్ళీ ఒకసారి మెసేజ్ చేస్తాను ఆ నంబర్ కి.
customer
56.0s
Right.
రైట్.
agent
57.0s
Just check once and if you have that enquiry...
ఒకసారి చూసి నాకు ఆ ఎంక్వైరీ ఉంటే...
customer
58.4s
Send it, I will do it.
పంపించండి, చేస్తాను.
agent
59.6s
Okay.
ఓకే.