Call 21112178591248371 2026-08-05 · Varun Siddhardha jillapalli · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Does_not_deal_Steel | full conversation 25 turns, clean transcript (0% inaudible) | Telugu | 25 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Auction material
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +16/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent used a generic follow-up instead of a supply or price hook, allowing the customer to derail the call immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer specified their need for a product type the agent couldn't supply.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
I'll check and send you a WhatsApp message.
Summary
The customer stated their requirement is for 'auction material'. The agent correctly identified that JSW One does not handle this and that the customer must contact the plant directly. The call ended with the agent promising to find and send the plant's contact number via WhatsApp.
Coaching
You missed the opener and hook, which allowed the customer to take control; always secure permission and deliver your value proposition upfront before asking questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you are registered on the JSW One platform, right? So I called as a follow-up, sir. Agent used a generic follow-up instead of a supply or price hook, allowing the customer to derail the call immediately. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer specified their need for a product type the agent couldn't supply. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Auction material is our requirement. The agent correctly identified the requirement was out of scope but did not attempt to qualify for any standard products. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll check and send you a WhatsApp message. Agent committed to a clear next step of sending the plant's contact number, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.55 | 17.2s | 14.1s | 45.7s | 3.7s | 279.1 | 0 | 13 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello.
customer
1.7s
Hello, namaste sir.
హలో, నమస్తే సార్.
agent
3.1s
Namaste sir.
నమస్తే సార్.
agent
4.1s
Sir, my name is Varun, I am speaking from JSW.
సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాము.
customer
7.3s
Ah, tell me.
ఆ చెప్పండి.
agent
8.3s
Sir, you are registered on the JSW One platform, right? So I called as a follow-up, sir.
సార్ మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు కదా, సో ఒక ఫాలో అప్ కింద కాల్ చేశాను సార్.
customer
12.7s
What should I reply now? Yours... regarding the auction material, you didn't say anything, sir.
ఇప్పుడేమి రిప్లై చేయాలి? మీది అది auction మాల్ గురించి అంటే మీరేం చెప్పలేదు సార్.
customer
17.1s
Auction material is our requirement.
Auction మాల్ మాకు requirement.
agent
18.2s
Auction material.
Auction మాల్.
agent
18.9s
Okay okay.
customer
19.5s
Auction material.
Auction మాల్.
agent
20.0s
Okay okay.
agent
21.2s
For auction material, you have to speak with the plant itself.
Auction మాల్ మీరు ప్లాంట్ తోనే మాట్లాడాలి.
agent
23.5s
We don't do anything.
మనం ఏం చేయము.
customer
24.3s
Do you have the plant's contact number?
ప్లాంట్ వాళ్ళ కాంటాక్ట్ నెంబర్ ఏమైనా ఉందా మీది?
agent
26.3s
I'll check and tell you, sir. Can you give me some time?
చూసి చెప్తాను సార్ మీకు. కొంచెం నాకు టైం ఇస్తారా?
customer
29.0s
Ah, okay then.
ఆ సరేలే.
agent
30.1s
Okay.
customer
30.4s
Tell me.
చెప్పండి.
customer
30.8s
It's okay if you message.
మెసేజ్ చేస్తే పర్లేదు.
customer
31.7s
Okay.
agent
32.4s
I'll check and send you a WhatsApp message.
చూసి మీకు WhatsApp మెసేజ్ చేస్తాను నేను.
customer
34.8s
Ah, either WhatsApp or normal
ఆ WhatsApp గాని, నార్మల్
agent
36.2s
I can even call and tell you.
కాల్ చేసైనా చెప్పొచ్చు.
customer
37.6s
Okay okay. Right. Thank you.