Call 21112178593177091 2026-08-05 · Varun Siddhardha jillapalli · 2:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | short or unclear audio reported as 'very poor' - transcript reliability reduced | Telugu | 26 | supply_led (campaign_name:medium) |
Audio: partial: The audio quality is clear initially but becomes very poor and broken with significant packet loss from around 0:35 onwards, making the latter half of the conversation largely inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence med · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a generic check for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent successfully discovered what the customer manufactures (tractor trolleys), the end application, and the monthly volume (minimal).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched during the call; the conversation ended after brief discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
We get it locally here.
did well
Opener & permission
Sir, my name is Varun, I'm speaking from JSW One.
Qualify
To ask if you have any requirement as of today.
Summary
The agent contacted a registered user who fabricates tractor trolleys. The customer confirmed he has no immediate requirement and that his monthly consumption is minimal and sourced locally. The agent performed basic discovery but did not provide a hook or pitch, and the call ended without a clear next step.
Coaching
For a supply-led call, you must open with a supply or price hook to create interest, rather than just asking if the customer has a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, my name is Varun, I'm speaking from JSW One. Agent identified himself and the company, and checked for language comfort which served as a soft permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So, we called as a follow-up, sir. To ask if you have any requirement as of today. Agent did not lead with a supply or price hook, instead opening with a generic check for requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What do you fabricate, sir? ... So what would be the monthly requirement, sir? Agent successfully discovered what the customer manufactures (tractor trolleys), the end application, and the monthly volume (minimal). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call; the conversation ended after brief discovery. |
| SL5 Qualify | 2 | pass | – | 2.0 | To ask if you have any requirement as of today. Agent successfully asked if a current requirement exists, which is the primary goal of this step. The customer had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any specific committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | We get it locally here. |
Okay, okay. It's for a trolley, right, so it will be less. I know that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.77 heavy | 40.8s | 12.2s | 80.0s | 10.9s | 245.6 | 0 | 14 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.0s
Hello.
హలో
customer
6.0s
Hello.
హలో
agent
6.9s
Hello, uh good evening sir.
హలో, ఆ గుడ్ ఈవెనింగ్ సర్.
customer
8.8s
Sir?
సార్?
agent
9.7s
Sir, my name is Varun. Are you comfortable with English, right?
సర్, నా పేరు వరుణ్. ఆర్ యు కంఫర్టబుల్ విత్ ఇంగ్లీష్, రైట్?
customer
12.8s
Yes, tell me in Telugu.
ఆ చెప్పండి తెలుగులో.
agent
14.0s
Yes, tell me. Okay sir. Sir, my name is Varun, I'm speaking from JSW One.
ఆ చెప్పండి. ఓకే సర్. సర్, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను.
agent
18.3s
So, you are registered on the JSW One platform. So, we called as a follow-up, sir. To ask if you have any requirement as of today.
సో, మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు. సో, ఒక ఫాలో అప్ కింద కాల్ చేశాం సర్. యాస్ ఆఫ్ టుడే రిక్వైర్మెంట్ ఏమైనా ఉందని.
customer
23.5s
Right now, I don't have any requirements, sir.
ఇప్పుడేం రిక్వైర్మెంట్స్ ఏమీ లేవు సర్.
agent
25.7s
Okay. Uh, generally, is yours a manufacturing work, sir, or the construction segment?
ఓకే. ఆ, జనరల్ గా మీది మ్యానుఫ్యాక్చరింగ్ వర్క్ ఆ సర్, లేకపోతే కన్స్ట్రక్షన్ సెగ్మెంట్ ఆ?
customer
28.9s
Fabrication, sir.
ఫ్యాబ్రికేషన్ సర్.
agent
30.2s
Fabrication. What do you fabricate, sir?
ఫ్యాబ్రికేషన్. ఏం ఏం ఫ్యాబ్రికేట్ చేస్తుంటారు సర్ మీరు?
customer
32.3s
This is a tractor's trolley.
ఇది ట్రాక్టర్ ది ట్రాలీ.
agent
33.9s
Trolleys?
ట్రాలీస్ ఆ?
customer
35.1s
Hmm.
హ్మ్.
agent
35.7s
Okay. So what would be the monthly requirement, sir?
ఓకే. సో మంత్లీ రిక్వైర్మెంట్ ఎంత ఉంటుంటది సర్?
customer
38.3s
That's minimal, sir. We get it locally here.
అది మినిమమ్ ఏ సర్. ఇక్కడ లోకల్ లో తెప్పిస్తుంటాము మేము.
agent
41.1s
Okay, okay. It's for a trolley, right, so it will be less. I know that. I mean, our trolley manufacturing requirements.
ఓకే, ఓకే. ట్రాలీ ది కదా, సో తక్కువే ఉంటది. నాకు ఆ తెలుసు. అంటే మా మీ ట్రాలీ మ్యానుఫ్యాక్చరింగ్ రిక్వైర్మెంట్స్.
customer
46.1s
That's it, sir. We have spoken before, sir, I remember.
అదే సర్, ఇంతకు ముందు మనం మాట్లాడుకున్నాం సర్, గుర్తుంది.
agent
48.7s
Yes, yes. I spoke once, yes, I think it was last month, I think last month, I think we spoke then.
అదే అదే. నాకు ఒకసారి మాట్లాడటం అదే లాస్ట్ మంత్ లో అనుకుంటా, లాస్ట్ మంత్ లో అనుకుంటా, అప్పుడు ఏమైనా మాట్లాడినాం అనుకుంటా.
customer
52.8s
Yes, sir.
అవును సర్.
agent
53.6s
We [inaudible] Pradhan eight said [inaudible]
మనం [inaudible] ప్రధాన్ ఎయిట్ అన్నా [inaudible]
agent
59.9s
Okay, no issue sir. If anything [inaudible] if everyone has any requirement [inaudible] where in the godown if you think [inaudible] five tons [inaudible] five tons [inaudible] you should tell.
ఓకే, నో ఇష్యూ సర్. ఏమైనా [inaudible] అందరికీ ఏమైనా రిక్వైర్మెంట్ రావాలి [inaudible] గోడౌన్ లో ఎక్కడ అనుకుంటే [inaudible] ఫైవ్ టన్స్ [inaudible] ఫైవ్ టన్స్ [inaudible] చెప్పాలి.
customer
66.6s
Okay, sir.
ఓకే లే సర్.
agent
67.9s
Right.
రైట్.
unknown
69.4s
[inaudible]