Call 21112178575885841 2026-08-03 · Varun Siddhardha jillapalli · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to identify themselves as being from JSW One and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So as of today, do you have any steel requirements in your business?
Closure with next step
Okay okay, definitely.
Summary
The agent contacted a lead from Shri Krishna Metalcrafts but failed to introduce themselves from JSW One. The customer stated they were busy and requested a callback in 30 minutes. The agent agreed to the callback, and the call ended before any business needs or requirements could be discussed.
Coaching
You must always open the call by stating your name and company, 'I'm [Name] from JSW One,' and then ask for permission to speak before launching into any questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent failed to identify themselves as being from JSW One and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to that stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | So as of today, do you have any steel requirements in your business? Agent successfully attempted to qualify by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay okay, definitely. Agent agreed to the customer's requested next step of a callback in half an hour. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 10.6s | 6.6s | 35.8s | 5.3s | 266.0 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.9s
Hello. Uh hello sir. Uh it's Shri Krishna Metalcrafts, right sir?
Hello. Uh Namaste sir. Uh Shri Krishna Metalcrafts hai na sir?
customer
4.8s
Yes sir, tell me.
Ji sir, boliye.
agent
5.9s
Sir, are you comfortable with English, right?
customer
7.9s
Yeah, tell me what is what is it?
agent
9.9s
Uh so regarding steel requirements in your business. So as of today, do you have any steel requirements in your business? Uh for fabrication or manufac-
customer
15.2s
Can you please call me after another half an hour's time please? I'm sitting with somebody.
agent
19.1s
Okay okay, definitely.
customer
20.5s
Bye.
unknown
21.6s
The person you are speaking with has put your call on hold.