Call 34972178971731062 2026-09-18 · soumya · 2:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 47 turns, clean transcript (0% inaudible) | Hindi | 47 | supply_led (campaign_name:medium) |
Audio: clear: The agent's initial question is slightly faint but discernible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +2/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak at the start of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead asking about why previous inquiries failed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the quantity for the current requirement, failing to ask about manufacturing, application, suppliers, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
साइज़ क्या रहेगा सर? ... .50 वाला, ओके। ... डिलीवरी कहाँ होगा सर? ... कर्नाटक, यादगीर डिस्ट्रिक्ट। ... हाँ, तो फिर आपका टोटल रिक्वायरमेंट कितना है? ...
Closure with next step
हाँ, चलेगा। मैं दो बजे से पहले कर दूंगी आपको।
Summary
The agent followed up on previous failed inquiries. The customer confirmed the issue was price and requested the current rate for 30 tons of 0.50mm color-coated coil for delivery in Yadgir, Karnataka. The agent gathered the requirement details and committed to calling back with a price before 2 PM the same day.
Coaching
You successfully captured the customer's immediate need, but you missed asking discovery questions about their business. Next time, before jumping to the price, ask what they manufacture to understand their needs better and pitch our relevant strengths.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak at the start of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead asking about why previous inquiries failed. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | हाँ, तो फिर आपका टोटल रिक्वायरमेंट कितना है? Agent only asked about the quantity for the current requirement, failing to ask about manufacturing, application, suppliers, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call; the conversation moved directly to pricing and callback. |
| SL5 Qualify | 2 | pass | – | 2.0 | साइज़ क्या रहेगा सर? ... .50 वाला, ओके। ... डिलीवरी कहाँ होगा सर? ... कर्नाटक, यादगीर डिस्ट्रिक्ट। ... हाँ, तो फिर आपका टोटल रिक्वायरमेंट कितना है? ... तीस टन का गाड़ी टू गाड़ी लूंगा, coil. Agent successfully captured the key details of the current requirement: thickness, quantity, and delivery location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | हाँ, चलेगा। मैं दो बजे से पहले कर दूंगी आपको। Agent and customer agreed on a specific callback time before 2:00 PM to provide the price. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 41.3s | 20.5s | 95.2s | 8.0s | 312.3 | 0 | 23 | 24 | 18 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
customer
0.8s
Yes, who is this?
हाँ जी, कौन?
agent
1.8s
Sir, can I speak with M S Industries?
सर, M S Industries से बात करें?
customer
4.2s
Yes.
हाँ जी।
agent
4.9s
Sir, I have called you from the JSW One platform.
सर, मैं JSW One प्लैटफॉर्म से कॉल किया आपको।
customer
7.1s
Yes.
जी।
agent
7.8s
Sir, before this, you have raised an inquiry many times to buy structural steel material on our platform. Right? So, no inquiry has been closed yet. I want to understand if there are any challenges? Is there any issue regarding the price? What is your feedback?
सर, आपने पहले इससे पहले ना काफी बार इन्क्वायरी रेज़ किया है स्ट्रक्चरल स्टील मटेरियल खरीदने के लिए हमारे प्लैटफॉर्म पे। है ना? तो कोई भी इन्क्वायरी अब तक क्लोज नहीं हो पाया। मैं समझना चाहती हूं कोई चैलेंजेस है? प्राइस को लेके कोई इशू है? क्या फीडबैक है आपका?
customer
16.0s
Yes madam, for the rate.
हाँ मैडम, रेट के लिए।
agent
18.2s
What is it sir, tell me?
क्या है सर, बताइए?
customer
19.7s
What rate are you offering these days?
क्या रेट चल रहा है आजकल आपका?
agent
21.6s
So what material do you buy?
जो मटेरियल क्या खरीदते हो आप?
customer
23.1s
Of coil.
Coil का।
agent
24.1s
Huh?
हाँ?
customer
24.7s
Coil, coil.
agent
25.8s
Coil...
customer
26.2s
Color coated coil.
agent
27.8s
I understood coil. Yes, coil coated, okay, you buy coated.
Coil समझ गई। हाँ, coil coated, ओके, coated खरीदते हो।
customer
30.0s
Yes.
हाँ जी।
agent
30.4s
Okay. Okay. So what will be the dimension of the coil?
ओके। ओके। तो क्या डायमेंशन रहेगा coil का?
customer
33.2s
Yes?
जी?
agent
33.9s
What will be the size, sir?
साइज़ क्या रहेगा सर?
customer
35.0s
5012 color, .50.
agent
37.3s
.50 one, okay. 5012. You need color coated, right?
.50 वाला, ओके। 5012. कलर कोटेड चाहिए ना आपको?
customer
40.0s
Yes.
जी।
agent
41.0s
Okay. And where will its delivery be?
ओके। और इसका डिलीवरी कहाँ होगा?
customer
42.8s
Yes?
जी?
agent
43.7s
Where will the delivery be, sir?
डिलीवरी कहाँ होगा सर?
customer
44.9s
Karnataka, Yadgir district.
कर्नाटक, यादगीर डिस्ट्रिक्ट।
agent
46.8s
In Yadgir? Okay.
यादगीर में? ओके।
customer
48.4s
Yes.
जी।
agent
49.0s
Okay. Sir, I... what will be your total tonnage? I mean, one coil is almost 4.5 ton.
ठीक है। सर, मैं कितना होगा टनेज टोटल आपका? मतलब एक एक coil तो ऑलमोस्ट 4.5 ton का आता है।
customer
52.5s
Yes madam?
हाँ मैडम?
agent
53.4s
One coil of PPGL...
एक coil PPGL का...
customer
54.7s
Yes.
जी।
agent
55.1s
...is generally 4.5 ton, right?
4.5 ton का आता है जनरली, ना?
customer
56.5s
Correct, correct madam.
बराबर बराबर मैडम।
agent
57.5s
Yes, so then what is your total requirement?
हाँ, तो फिर आपका टोटल रिक्वायरमेंट कितना है?
customer
59.0s
I will take a 30-ton truck-to-truck, coil.
तीस टन का गाड़ी टू गाड़ी लूंगा, coil.
agent
61.0s
Okay okay, fine. Okay sir, in a little while, I mean within half an hour, I will confirm the price for you. You tell me, right now the current...
अच्छा अच्छा, ठीक है। ठीक है सर, मैं थोड़ी देर में आपको, मतलब आधे घंटे के अंदर आपको है ना प्राइस कन्फर्म करती हूं। आप बताइए, अभी करेंट...
customer
65.0s
Madam, call by 2:30.
मैडम, ढाई बजे तक कॉल।
agent
66.5s
Sir?
सर?
customer
67.0s
By 2:30. It's Friday, have to go for namaz.
ढाई बजे तक। फ्राइडे है ना, नमाज़ के लिए जाना।
agent
69.0s
Yes, that will work. I will do it for you before 2:00.
हाँ, चलेगा। मैं दो बजे से पहले कर दूंगी आपको।
customer
71.0s
Yes, yes.
जी जी।
agent
71.6s
I understand. Okay sir, done.
समझ रही हूं। ठीक है सर, डन।
customer
73.2s
Okay.
ओके।
agent
74.2s
Okay.
ओके।