Call 21112178945454371 2026-09-15 · soumya · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 20 turns, clean transcript (0% inaudible) | Kannada | 20 | supply_led (campaign_name:medium) |
Audio: noisy: The customer complains that the agent's voice is breaking up and sounding double, which affects clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead referencing past enquiries and asking about challenges.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions from the rubric were asked before the call was terminated due to a technical issue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a customer from 'Sarvoday Fabtech' regarding previous enquiries. The agent attempted to diagnose why past deals didn't close, but the customer reported poor audio quality, stating the agent's voice was breaking up and doubling. The agent ended the call, stating they would call back.
Coaching
The call was cut short by a technical issue, but remember to always ask for permission to speak at the start of the call before explaining your reason for calling.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead referencing past enquiries and asking about challenges. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions from the rubric were asked before the call was terminated due to a technical issue. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will call you back again. The agent stated they would call back but did not agree on a specific time with the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.724 heavy | 21.0s | 8.0s | 44.0s | 4.0s | 251.4 | 0 | 10 | 10 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
ಹಲೋ
agent
2.1s
Hello
ಹಲೋ
customer
3.0s
Yes
ಹಾ
agent
3.8s
Sir, hello. Am I speaking with Ashish Patel? From Sarvoday Fabtech?
ಸರ್ ನಮಸ್ತೆ, ಆಶಿಶ್ ಪಟೇಲ್ ಅವರ ಮಾತಾಡ್ತಾ ಇದ್ದಾ? ಸರ್ವೋದಯ ಫ್ಯಾಬ್ಟೆಕ್ ಇಂದ?
customer
6.8s
Yes
ಹೌದು
agent
7.6s
Sir, I am calling from JSW.
ಸರ್ ನಾನು JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
9.6s
From where, madam?
ಎಲ್ಲಿಂದ ಮೇಡಂ?
agent
10.5s
JSW. From JSW One platform.
JSW. JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ.
customer
12.2s
Yes, tell me.
ಹಾ, ಹೇಳಿ.
agent
13.3s
Sir, you have previously placed an enquiry with us two or three times.
ಸರ್ ಇದು ನೀವು previously ಎರಡು ಮೂರು ಸರಿ enquiry ಹಾಕಿದ್ದೀರಾ ನಮಗೆ.
customer
15.9s
Yes.
ಹಾ.
agent
16.4s
On our platform for material requirement.
ನಮ್ಮ ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಮೇಲೆ material requirement ಗೆ.
customer
18.0s
Yes, yes.
ಹಾ ಹಾ.
agent
18.7s
For HR, CR, GI material, structural steel material requirement.
HR, CR, GI material, structural steel material requirement ಗೋಸ್ಕರ.
customer
21.3s
Okay.
agent
22.0s
You had placed an enquiry before, but nothing has been closed so far. So what are the challenges, what were the issues? Price issues?
Enquiry ಹಾಕಿದ್ದೀರಾ ಮುಂಚೆ, but ಯಾವುದು close ಆಗಿಲ್ಲ so far. ಸೋ ಏನು challenges ಇದೆ, ಏನು issues ಇತ್ತು ಅಂತ? Price issues ನಾ?
customer
26.0s
Your voice is breaking up, madam, I can't hear clearly.
ನಿಮ್ದು voice break ಆಗ್ತಾ ಇದೆ ಮೇಡಂ, clear ಕೇಳ್ಸ್ತಾ ಇಲ್ಲ.
agent
28.3s
Can you hear now? Hello? See, hello?
ಈವಾಗ ಕೇಳ್ಸ್ತಾ ಇದೆಯಾ? ಹಲೋ? ನೋಡಿ, ಹಲೋ?
customer
30.0s
That's it, I'm hearing your voice double.
ಅದೇ, ಡಬಲ್ ಡಬಲ್ ವಾಯ್ಸ್ ಕೇಳ್ಸ್ತಾ ಇದೆ ನಿಮ್ದು.
agent
32.5s
I will call you back again.
ನಾನು ತಿರ್ಗ ಇನ್ನೊಂದು ಸರಿ ಕಾಲ್ ಮಾಡ್ತೀನಿ.