Call 34972178964049591 2026-09-17 · soumya · 2:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 57 turns, clean transcript (0% inaudible) | Hindi | 57 | supply_led (campaign_name:medium) |
Audio: clear: The call switches from Hindi to Kannada around the 1-minute mark.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +16/−3
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified JSW One and the customer's company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price hook, instead referencing a past inquiry which is not part of the supply-led script.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent discovered what the customer manufactures, their quantity, and location, but missed questions on current suppliers, JSW share, and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
You are talking about GI coil, right? ... CRCA, IS 513 grade. ... Slitting for 9.2 can be done, sir.
Closure with next step
I will share the pricing and all with you there itself.
Summary
The customer, a hose clamp manufacturer in Bangalore, has a potential requirement for 5 tons of 0.5mm CRCA (IS 513) slitted to 9.2mm width. The agent successfully captured the detailed requirement after an initial language switch to Kannada. The call concluded with the agent committing to share pricing via WhatsApp.
Coaching
For supply-led calls, always open with the supply/price hook to frame the conversation before moving into discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, I am calling you from the JSW One platform. Agent identified JSW One and the customer's company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply or price hook, instead referencing a past inquiry which is not part of the supply-led script. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | Sir, what material do you buy? What is your manufacturing? ... what is the material quantity generally? How much is it? ... And where is the site located? Agent discovered what the customer manufactures, their quantity, and location, but missed questions on current suppliers, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs after the discovery phase. |
| SL5 Qualify | 2 | pass | – | 2.0 | You are talking about GI coil, right? ... CRCA, IS 513 grade. ... Slitting for 9.2 can be done, sir. Agent successfully captured the detailed material requirement including grade, dimensions, quantity, location, and processing needs (slitting). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will share the pricing and all with you there itself. Agent established a clear next step of sharing pricing via WhatsApp, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 52.8s | 36.8s | 75.4s | 5.4s | 254.5 | 0 | 28 | 29 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
agent
2.0s
Hello.
agent
2.8s
Sir, am I speaking with SLN Industries?
सर, SLN Industries से बात कर रहे हैं?
customer
5.0s
Yes sir, yes madam.
हां सर, हां मैडम।
agent
6.4s
Yes sir, I am calling you from the JSW One platform.
हांजी सर, मैं JSW One प्लेटफॉर्म से कॉल कर रही हूं आपको।
customer
9.3s
Yes madam.
हां मैडम।
agent
10.0s
Sir, we had received a structural inquiry from you, so is there any open inquiry for structural steel right now?
सर आपकी स्ट्रक्चरल इंक्वायरी आई थी हमारे पास तो अभी कोई ओपन इंक्वायरी है स्ट्रक्चरल स्टील का?
customer
14.7s
No madam.
नहीं मैडम।
agent
16.3s
Okay. Sir, what material do you buy? What is your manufacturing? Could you give some information?
अच्छा। सर आप क्या मटेरियल खरीदते हैं? आपका क्या मैन्युफैक्चरिंग है? जरा जानकारी देंगे?
customer
20.2s
I do hose clamp manufacturing.
मैं होज क्लैंप मैन्युफैक्चरिंग करता हूं।
agent
22.8s
Okay. And what material do you need?
ओके। और क्या मटेरियल की जरूरत पड़ती है आपको?
customer
25.2s
That point five thickness... hmm I take 9.2 width coil, madam.
वो पॉइंट फाइव थिकनेस का हम्म 9.2 विड्थ काइल लेता हूं मैडम।
agent
30.5s
Okay.
अच्छा।
customer
31.3s
Yes.
हां।
customer
32.3s
Can you provide it after slitting, madam? 9.2 mm width?
वो स्लिटिंग करके दे सकते हैं मैडम? 9.2 mm विड्थ का?
agent
35.1s
Slitting for 9.2 can be done, sir.
9.2 का स्लिटिंग हो सकता है सर ये।
customer
37.3s
Yes.
हां।
agent
37.8s
But the thing is, what is the material quantity generally? How much is it?
बट वही है कि ये मटेरियल क्वांटिटी क्या होता है आपका जनरली? कितना होता है?
customer
41.1s
No, five ton madam.
नै, फाइव टन मैडम।
agent
43.2s
Okay. And where is the site located? Where is the delivery?
अच्छा। और साइट कहां पर लोकेटेड है? कहां डिलीवरी हुई है?
customer
46.0s
Bommanahalli, Begur.
बोम्मनहल्ली, बेगूर।
agent
47.9s
Oh, in Bangalore itself? Bommanahalli, okay.
ओह, बैंगलोर में ही? बोम्मनहल्ली, ओके।
customer
49.8s
Yes yes, madam.
हां हां मैडम।
agent
51.1s
Okay. Sir, I'll do one thing, I will send you a message on WhatsApp. Can you send your requirement details with the slitting measurement?
ओके। सर मैं एक काम करती हूं, आपको WhatsApp पे ना एक मैसेज भेजूंगी। आपकी रिक्वायरमेंट की डिटेल्स स्लिटिंग की मेजरमेंट के साथ आप भेज सकते हैं?
customer
56.6s
Yes, okay madam.
हां, ठीक है मैडम।
agent
57.8s
Your sir you your... you are talking about GI coil, right?
आपकी सर आप आपका जीआई कॉइल बोल रहे हो ना आप?
customer
59.8s
Yes madam?
हां मैडम?
agent
60.5s
You are talking about GI coil, right?
जीआई कॉइल बोल रहे हैं ना आप?
customer
61.5s
Not GI, IS 513.
जीआई नहीं, IS 513।
agent
63.1s
Okay okay.
ओके ओके।
customer
64.0s
Yes madam.
हां मैडम।
agent
64.5s
Understood, okay.
समझ गई, ठीक है।
customer
65.6s
CRCA, IS 513 grade.
सीआरसीए, IS 513 ग्रेड।
agent
67.5s
Okay, okay.
ठीक है, ठीक है।
customer
68.4s
Yes madam. Where is your office, madam?
हां मैडम। आपका ऑफिस किधर मैडम?
agent
70.5s
Bellandur.
बेलंदूर।
customer
71.5s
Bellandur.
बेलंदूर।
agent
72.5s
Right.
customer
73.4s
Yes. Kannada, do you speak Kannada, madam?
हां। कन्नडा, कन्नडा बरुत्ता मैडम?
agent
75.1s
Yes it comes sir, I can speak. I thought you don't speak it.
ಹಾ ಬರುತ್ತೆ ಸರ್, ಮಾತಾಡ್ತೀನಿ. ನಾನು ನಿಮಗೆ ಬರಲ್ಲ ಅನ್ಕೊಂಡೆ.
customer
77.9s
Many people speak to us in Hindi, we don't understand sometimes.
ನಮ್ಗೆ ಹಿಂದೀನಲ್ಲಿ ತುಂಬಾ ಜನ ಮಾತಾಡ್ತಾ ಇರ್ತಾರೆ, ನಮ್ಗೆ ಗೊತ್ತಾಗಲ್ಲ ಒಂದೊಂದು ಸರಿ.
agent
81.4s
No problem.
ಪರವಾಗಿಲ್ಲ.
customer
82.3s
Yes. Are you from Jindal, madam?
हां। जिंदल इंदाना मैडम नीवू?
agent
84.1s
Yes.
ಹೌದು.
customer
85.0s
Yes yes. Will you do the slitting and give it?
हां हां। स्लिटिंग माडी कोड्तीरा?
agent
86.5s
Save this number, I will send you the communication on WhatsApp. Send me the details there itself.
ಈ ನಂಬರ್ ಸೇವ್ ಮಾಡ್ಕೊಳಿ, ನಾನು ನಿಮಗೆ ಕಳಿಸ್ತೀನಿ WhatsApp ಅಲ್ಲಿ ಕಮ್ಯುನಿಕೇಷನ್. ನಂಗೆ ಡೀಟೇಲ್ಸ್ ಕಳ್ಸಿ ಅಲ್ಲೇನೆ.
customer
90.0s
Yes okay, madam.
हां சரி मैडम।
agent
90.9s
Alright? I will share the pricing and all with you there itself.
ಆಯ್ತಾ? ನಾನು ನಿಮಗೆ ಪ್ರೈಸಿಂಗ್ ಅದೆಲ್ಲ ಅಲ್ಲೇ ಶೇರ್ ಮಾಡ್ತೀನಿ.
customer
93.2s
Okay madam.
சரி मैडम।
agent
94.1s
Alright sir. I didn't get your name, sir.
ಆಯ್ತು ಸರ್. ತಮ್ಮ ಹೆಸರು ಗೊತ್ತಾಗ್ಲಿಲ್ಲ ಸರ್.
customer
95.8s
It's Munesha, madam.
ಮುನೇಶ ಅಂತ ಮೇಡಂ.
agent
97.3s
Muneshwar?
ಮುನೇಶ್ವರ್ ಅವರಾ?
customer
98.3s
Munesha.
ಮುನೇಶ.
agent
99.0s
Munesha, okay. I am Sowmya, save the number. I will contact you on WhatsApp.
ಮುನೇಶ, ಓಕೆ. ನಾನ್ ಸೌಮ್ಯ ಅಂತ, ನಂಬರ್ ಸೇವ್ ಮಾಡ್ಕೊಳಿ. ನಾನ್ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮಾಡ್ತೀನಿ ನಿಮಗೆ WhatsApp ಮೇಲೆ.
customer
103.3s
Okay madam, alright madam.
சரி मैडम, ಆಯ್ತು मैडम।
agent
104.6s
Right sir, thank you.
customer
105.8s
Thank you madam.