Call 21112178893925241 2026-09-09 · soumya · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | new_registration (campaign_name:high) |
Audio: clear: The customer mentions he is in a vehicle, which causes some difficulty in hearing for him, but the recording itself is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent attempted to understand the business type, but the call was cut short before any other discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent accepted the customer's offer to call back without scheduling a specific time or date for the follow-up.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended on a vague agreement for the customer to call back, not a specific, agent-driven next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I am calling from the JSW One platform. My name is Soumya.
Summary
The agent called a new registrant from a construction company. After a warm opening and verifying the contact's name, the customer stated he was in a vehicle and could not hear properly. The customer offered to call back, the agent agreed, and the call ended without further discovery or a scheduled next step.
Coaching
When a customer is busy and suggests calling back, take the lead by proposing a specific time for the follow-up call to ensure it happens.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am calling from the JSW One platform. My name is Soumya. The agent provided a warm, professional opening, stating her name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking to Mr. Sachin Prakash Rathod? From Sachin Construction? Only verified name and company (1/4); did not ask for city, procurement role, or contact details for quotes. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | interest to find out whether you are a builder, developer, manufacturer, or do you buy building material or do you buy structural steel? The agent attempted to understand the business type, but the call was cut short before any other discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent accepted the customer's offer to call back without scheduling a specific time or date for the follow-up. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, no problem. ठीक है。 The call ended on a vague agreement for the customer to call back, not a specific, agent-driven next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 20.3s | 10.4s | 50.3s | 6.7s | 263.1 | 0 | 11 | 10 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.7s
Hello?
customer
2.6s
Hello?
हॅलो?
agent
3.3s
Sir, good afternoon. Am I speaking to Mr. Sachin Prakash Rathod?
customer
5.8s
Yeah.
agent
6.4s
From Sachin Construction?
customer
7.6s
Yes ma'am, tell me.
Yes ma'am, बोलिए.
agent
8.8s
Sir, I am calling from the JSW One platform. My name is Soumya.
सर, मैं JSW One platform से कॉल कर रही हूं। मेरा नाम सौम्या है।
customer
11.8s
Yes.
हां।
agent
12.8s
Yes sir. Sir, the reason for my call is, interest to find out whether you are a builder, developer, manufacturer, or do you buy building material or do you buy structural steel?
जी सर। सर, मेरा कॉल करने का ये है, interest to find out whether you are a builder, developer, manufacturer, और आप building material खरीदते हो या structural steel खरीदते हो?
customer
20.0s
Yes.
हां।
agent
20.8s
Yes sir. So, in the steel industry, which material do you buy?
जी सर। तो steel industry में कौनसा material खरीदते हो आप?
customer
24.0s
What are you saying, ma'am? Your voice is breaking.
क्या बोल रहे हो मैम? आपका आवाज ब्रेक हो रहा है।
agent
26.6s
Are you able to hear me now, sir? Hello?
अभी आवाज आ रही है सर आपको? Hello?
customer
28.5s
Ma'am, I am in a vehicle. I can't hear your voice properly. I am in a vehicle.
मैम, मैं गाड़ी पे हूं। आपकी आवाज ठीक से सुनाई नहीं देती है। मैं गाड़ी पे हूं।
agent
32.0s
Okay.
customer
33.0s
Can I call you after I get off?
मैं आपको उतरने के बाद फोन कर सकता हूं?
agent
35.5s
Uh
agent
36.0s
Okay sir, no problem. Alright.
Okay sir, no problem. ठीक है।
customer
38.2s
Okay.
agent
39.2s
Okay.