Call 34972178963332752 2026-09-17 · soumya · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | English | 10 | supply_led (campaign_name:medium) |
Audio: muffled: There is some crosstalk and one of the agent's sentences is very low in volume, making it difficult to transcribe with certainty.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So, I have called to inquire if there is any requirement for structural steel right now.
Summary
The agent called regarding a past inquiry. The customer stated the work was already completed, they had no requirement, and were frustrated by repeated calls. The customer requested to be removed from the call list, and the agent acknowledged before the call ended.
Coaching
Always open the call by asking for permission to speak; this can help manage customers who are frustrated by repeated calls.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery could be attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch stage was reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, I have called to inquire if there is any requirement for structural steel right now. The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step committed by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.537 | 11.0s | 9.5s | 41.5s | 4.3s | 250.9 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.2s
Hello.
customer
1.9s
Hello.
agent
4.5s
I had called regarding the inquiry that we received from you.
तुमचा जो आमच्याकडे inquiry आली होती, त्याचा संदर्भात मी call केला होता.
customer
7.8s
Yes?
agent
8.6s
Yeah, I'm Soumya, I'm calling you from JSW One platform.
customer
11.6s
Yes.
हां।
agent
12.5s
So, I have called to inquire if there is any requirement for structural steel right now. Are you looking for any structural steel?
customer
17.0s
This I have informed already that the work has been done and its name can be deleted from the list. But repeatedly I am we are getting calls. Kindly delete it. The work is done.
agent
24.8s
Okay.