21112178893950691 · Call

Call 21112178893950691 2026-09-09 · soumya · 0:28

Data-quality flag. Disposition logged as Invalid_Number but the transcript has 5 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Invalid_Number	short or unclear only 5 turns - short exchange, limited evidence to score	English	5	supply_led (campaign_name:medium)

Audio: clear: The call is very short and ends abruptly after the agent is told it's a wrong number.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.67

confidence med · +0/−4 from 2 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not identify themselves as calling from JSW One in the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended before the hook could be delivered as the customer stated it was a wrong number.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before discovery could be attempted.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent attempted to open the call by confirming the contact's name. The person who answered stated it was a wrong number, and the call terminated immediately. No business discussion occurred.

Coaching

Always introduce yourself and JSW One in your opening line to establish context, even on very short calls.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Good afternoon, am I speaking to Mr. Santosh Palekar? The agent did not identify themselves as calling from JSW One in the opener.
SL2 Hook (supply/price signal)	2	fail	–	The call ended before the hook could be delivered as the customer stated it was a wrong number.
SL3 Discovery (6 Qs)	2	fail	0	The call ended before discovery could be attempted.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	The call ended before the agent could qualify for a requirement.
SL6 Closure with next step	1	fail	–	The call ended before a next step could be established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.591	2.6s	1.8s	23.6s	2.2s	too short	0	2	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello.

agent

1.4s

Hello.

customer

2.0s

Hello.

agent

2.7s

Good afternoon, am I speaking to Mr. Santosh Palekar?

customer

5.4s

Wrong number.