21112178911148211 · Call

Call 21112178911148211 2026-09-11 · soumya · 2:40

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 36 turns, clean transcript (0% inaudible)	Kannada	36	supply_led (campaign_name:medium)

Audio: clear: A faint utterance from the agent at the very end is slightly difficult to discern but has been transcribed.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

7.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.58

confidence high · +11/−2 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Qualify Agent did not ask if a current requirement exists or attempt to capture any specific details (grade, thickness, qty) on the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

−1.0 pts Discovery (6 Qs) Agent asked about manufacturing, end use, monthly volume, and confirmed current supplier, but missed JSW% and payment terms.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Opener & permission

Sir, greetings. I am Soumya speaking from the JSW One platform.

Hook (supply/price signal)

If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.

Summary

The agent called a lead with incorrect contact details but recovered well. The customer manufactures scaffolding, buying 20-40 MT of HR steel monthly from a dealer. The agent pitched a price advantage over dealers and secured a commitment from the customer to send his requirement via WhatsApp for a quote.

Coaching

You successfully built interest, but missed qualifying the immediate need; next time, after the customer agrees, ask for the specific grade, size, and quantity they need right now.

Missed: SL3 Discovery (6 Qs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, greetings. I am Soumya speaking from the JSW One platform. Agent greeted and identified JSW One, but had the wrong customer name and did not explicitly ask for permission to speak.
SL2 Hook (supply/price signal)	2	pass	–	2.0	If you purchase from us, you can get it for almost one, one to two rupees less than the dealer. A clear price-based hook was delivered, although it occurred after some initial discovery questions.
SL3 Discovery (6 Qs)	2	partial	4	1.0	What will be the volume, sir, your monthly buying? Agent asked about manufacturing, end use, monthly volume, and confirmed current supplier, but missed JSW% and payment terms.
SL4 Pitch (2-3 USPs)	1	pass	–	1.0	If you purchase from us, you can get it for almost one, one to two rupees less than the dealer. Pitched a relevant price advantage, which directly addressed the customer's situation of buying from a dealer.
SL5 Qualify	2	fail	–	0.0	Agent did not ask if a current requirement exists or attempt to capture any specific details (grade, thickness, qty) on the call.
SL6 Closure with next step	1	pass	–	1.0	Madam, please send the details, I will send the enquiry. A clear next step was established, with the customer committing to send their requirement for a quote.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.625	49.8s	29.9s	80.3s	9.3s	247.0	0	20	16	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello.

agent

1.5s

Hello.

customer

2.4s

Hello?

agent

3.5s

Sir, greetings. I am Soumya speaking from the JSW One platform.

ಸರ್, ನಮಸ್ಕಾರ. ನಾನು ಸೌಮ್ಯ ಅಂತ ಮಾತಾಡ್ತಾ ಇದೀನಿ JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ ಇಂದ.

customer

7.3s

Greetings, madam.

ನಮಸ್ತೆ ಮೇಡಂ.

agent

8.5s

Greetings. So, you are speaking from Techno Storage Solutions, right? Kumar?

ನಮಸ್ಕಾರ. ಸೋ, ನೀವು ಟೆಕ್ನೋ ಸ್ಟೋರೇಜ್ ಸೊಲ್ಯೂಷನ್ಸ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ ತಾನೇ ಕುಮಾರ್ ಅಂತ?

customer

12.6s

No madam, Basavaraj from Deccan Devices Private Limited.

ಇಲ್ಲ ಮೇಡಂ, ಡೆಕ್ಕನ್ ಡಿವೈಸಸ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್ ಇಂದ ಬಸವರಾಜ್.

agent

15.6s

Oh, okay, sorry. It was showing wrong details here. No problem. Sir, have you placed an enquiry for HR, CR material on our platforms?

ಓ, ಓಕೆ, ಸಾರೀ. ಇಲ್ಲಿ ರಾಂಗ್ ಡೀಟೇಲ್ಸ್ ತೋರಿಸ್ತಾ ಇತ್ತು. ಪರವಾಗಿಲ್ಲ. ಸರ್, ನೀವು HR, CR ಮೆಟೀರಿಯಲ್ ಗೋಸ್ಕರ ಎನ್ಕ್ವೈರಿ ಹಾಕಿದ್ದೀರಾ ನಮ್ಮ ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ಸ್ ಮೇಲೆ?

customer

21.7s

No madam, we haven't placed any enquiry.

ಇಲ್ಲ ಮೇಡಂ, ನಾವು ಎನ್ಕ್ವೈರಿ ಏನು ಹಾಕಿಲ್ಲ.

agent

24.0s

Yes.

ಹಾ.

customer

24.5s

We used to take it directly first, now we are taking it through a contact, through a dealer.

ನಾವು ಫಸ್ಟ್ ಡೈರೆಕ್ಟ್ ತಗೊಳ್ತಿದ್ವಿ, ಈಗ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮುಖಾಂತರ ತಗೊಳ್ತಾ ಇದ್ದೀವಿ, ಡೀಲರ್ ಮುಖಾಂತರ.

agent

28.5s

You are taking it through a dealer?

ಡೀಲರ್ ಮುಖಾಂತರ ತಗೊಳ್ತಾ ಇದ್ದೀರಾ?

agent

30.0s

How much... I mean, what is the end use, sir, what is the functionality? What is the material's end use?

ಎಷ್ಟು... ಅಂದ್ರೆ ಎಂಡ್ ಯೂಸ್ ಏನಿದೆ ಸರ್, ಏನು ಫಂಕ್ಷನಾಲಿಟಿ ಅಂತ ಅಂದ್ರೆ? ಮೆಟೀರಿಯಲ್ ಎಂಡ್ ಯೂಸ್ ಏನು?

customer

33.5s

We only use HR, we don't use CR.

ಬರೀ HR ಯೂಸ್ ಮಾಡ್ತೀವಿ, CR ಯೂಸ್ ಮಾಡಲ್ಲ.

agent

36.5s

You only use HR, you don't use CR?

ಬರೀ HR ಯೂಸ್ ಮಾಡ್ತೀರಾ, CR ಯೂಸ್ ಮಾಡಲ್ಲ?

agent

38.8s

Okay. HR, okay. Sir, I didn't understand what you manufacture.

ಓಕೆ. HR, ಓಕೆ. ಸರ್, ಅದೇ ಏನು ಮ್ಯಾನುಫ್ಯಾಕ್ಚರ್ ಮಾಡ್ತೀರಾ ಅಂತ ಅರ್ಥ ಆಗ್ಲಿಲ್ಲ.

customer

42.0s

Centring, scaffolding, madam.

ಸೆಂಟ್ರಿಂಗ್, ಸ್ಕ್ಯಾಫೋಲ್ಡಿಂಗ್ ಮೇಡಂ.

agent

43.8s

Oh, okay. Scaffolding, centring material, okay.

ಓ, ಓಕೆ. ಸ್ಕ್ಯಾಫೋಲ್ಡಿಂಗ್, ಸೆಂಟ್ರಿಂಗ್ ಮೆಟೀರಿಯಲ್, ಓಕೆ.

agent

46.0s

Understood. What will be the volume, sir, your monthly buying?

ಗೊತ್ತಾಯ್ತು. ಎಷ್ಟಿರುತ್ತೆ ವಾಲ್ಯೂಮ್ ಸರ್, ಮಂತ್ಲಿ ನಿಮ್ಮದು ಬೈಯಿಂಗ್?

customer

48.8s

Mine will be 20 to 40 tons, madam.

ನಂದು 20 ಟು 40 ಟನ್ಸ್ ಇರುತ್ತೆ ಮೇಡಂ.

agent

51.2s

It will be 20 to 40 tons.

20 ಟು 40 ಟನ್ಸ್ ಇರುತ್ತೆ.

customer

52.9s

Sometimes it can be more, later it can be more.

ಸಮ್‌ಟೈಮ್ಸ್ ಜಾಸ್ತಿ ಏನು ಆಗಬಹುದು, ತರವತ್ತುಮ್ ಜಾಸ್ತಿ ಆಗಬಹುದು.

agent

56.2s

Hm.

ಹ್ಮ್.

agent

60.8s

Alright. Sir, if you send me the details of your specific material requirement on WhatsApp, I will share the prices. Currently, you are taking it from a dealer, right? If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.

ಆಲ್ರೈಟ್. ಸರ್, ನನಗೆ ನಿಮ್ಮ ಏನು ಮೆಟೀರಿಯಲ್ ಸ್ಪೆಸಿಫಿಕ್ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಇದೆ ಅಲ್ಲ ಇವಾಗ, ಅದ್ರುದು ಡೀಟೇಲ್ಸ್ ಕಳ್ಸಿದ್ರೆ WhatsApp ಮೇಲೆ, ಪ್ರೈಸಸ್ ಶೇರ್ ಮಾಡ್ತೀನಿ. ಇವಾಗ ಕರೆಂಟ್ಲಿ ನೀವು ಡೀಲರ್ ಹತ್ರ ತಗೊಳ್ತಾ ಇದ್ದೀರಾ ಅಲ್ಲ? ನಮ್ಮ ಕಡೆ ಪರ್ಚೇಸ್ ಮಾಡಿದ್ರೆ ನಿಮಗೆ ಇನ್ನ ಆಲ್ಮೋಸ್ಟ್ ಡೀಲರ್ ಕಿಂತ ಒಂದು ಒನ್, ಒಂದರಿಂದ ಎರಡು ರೂಪಾಯಿ ಕಮ್ಮಿ ಸಿಗಬಹುದು.

customer

70.0s

Okay madam, which is your company, madam? JSW One platform?

ಓಕೆ ಮೇಡಂ, ನಿಮ್ಮದು ಯಾವುದು ಮೇಡಂ ಕಂಪನಿ ಹೆಸರು? JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್?

agent

73.0s

It's JSW's one. JSW One Platforms Private Limited, ours is an e-commerce group. It's of the JSW group, but an e-commerce business, online.

JSW ದೆ ಒನ್. JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ಸ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್, ಈ-ಕಾಮರ್ಸ್ ಗ್ರೂಪ್ ನಮ್ದು. JSW ಗ್ರೂಪ್ ದೆ, ಬಟ್ ಈ-ಕಾಮರ್ಸ್ ಬಿಸಿನೆಸ್, ಆನ್‌ಲೈನ್.

customer

78.9s

Meaning, instead of taking directly from JSW, we should purchase from JSW One?

ಅಂದ್ರೆ ನಾವು ಡೈರೆಕ್ಟ್ JSW ತಗೊಳೋ ಬದಲು JSW One ಇಂದ ತಗೋಬೇಕು ಅಂತ ಪರ್ಚೇಸ್?

agent

82.1s

Correct, correct, correct.

ಕರೆಕ್ಟ್, ಕರೆಕ್ಟ್, ಕರೆಕ್ಟ್.

customer

83.1s

Okay, okay. Your name, madam?

ಓಕೆ, ಓಕೆ. ತಮ್ಮ ಹೆಸರು ಮೇಡಂ?

agent

84.8s

Soumya Arbnalli.

ಸೌಮ್ಯ ಅರ್ಬನಳ್ಳಿ ಅಂತ.

customer

86.8s

Madam, please send the details, I will send the enquiry.

ಮೇಡಂ, ಒಂದು ಡೀಟೇಲ್ಸ್ ಕಳ್ಸ್ಕೊಡಿ, ನಾನು ಎನ್ಕ್ವೈರಿ ಕಳಿಸ್ತೀನಿ.

agent

89.2s

Okay sir, alright.

ಆಯ್ತು ಸರ್, ಸರಿ.

customer

90.3s

Okay, okay madam.

ಓಕೆ, ಓಕೆ ಮೇಡಂ.

agent

91.2s

Done. Thank you, sir.

ಡನ್. ಥ್ಯಾಂಕ್ ಯು, ಸರ್.

customer

92.8s

Thank you, madam.

ಥ್ಯಾಂಕ್ ಯು, ಮೇಡಂ.

agent

94.2s

Look sir.

ನೋಡಿ ಸರ್.