Call 21112178945438112 2026-09-15 · soumya · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Kannada | 13 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's side has background noise, and the customer states they cannot hear the agent, leading to the call being cut short.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to a connection issue before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent initiated the call and identified themselves and the customer's company. The customer stated they could not hear, indicating a poor connection. The agent acknowledged the issue and ended the call, promising to connect again later. No business discussion occurred.
Coaching
When a call ends due to a bad connection, try to secure a specific time for the callback, such as 'I will call you back in 10 minutes,' to create a firm next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I am calling from JSW One. The agent identified themselves and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to a connection issue before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where a product pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the stage of qualifying for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, I will connect later. The agent proposed a callback but did not establish a specific, committed time for the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 10.1s | 4.5s | 33.4s | 2.9s | 213.9 | 0 | 7 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
ಹಲೋ.
agent
2.2s
Hello.
ಹಲೋ.
customer
2.6s
Hello? Yes.
ಹಲೋ? ಹಾ.
agent
4.1s
Hello?
ಹಲೋ?
agent
4.8s
Sir, are you speaking from Bangalore Steel? Anjeth Pasha?
ಸರ್, ಬೆಂಗಳೂರು ಸ್ಟೀಲ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ? ಅಂಜೆತ್ ಪಾಷಾ?
customer
7.6s
Huh?
ಆ?
agent
8.2s
Are you Anjeth Pasha speaking from Bangalore Steel?
ಬೆಂಗಳೂರು ಸ್ಟೀಲ್ ಇಂದ ಅಂಜೆತ್ ಪಾಷಾ ಅವರು ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?
customer
10.8s
What, what should be said, tell me?
ಏನ್ ಏನ್ ಹೇಳ್ಬೇಕು ಹೇಳಿ?
agent
12.5s
I am calling from JSW One.
JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
14.3s
Huh?
ಆ?
agent
15.0s
Hello, can you hear me?
ಹಲೋ, ಕೇಳಿಸ್ತಾ ಇದೆಯಾ ನಿಮಗೆ?
customer
16.6s
No, I can't hear.
ಇಲ್ಲ, ಕೇಳಿಸ್ತಾ ಇಲ್ಲ.
agent
17.9s
Okay sir, I will connect later.
ಸರಿ ಸರ್, ಆಮೇಲೆ ಕನೆಕ್ಟ್ ಮಾಡ್ತೀನಿ.