21112178895107521 · Call

Call 21112178895107521 2026-09-09 · soumya · 0:59

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 9 turns, clean transcript (0% inaudible)	Kannada	9	supply_led (campaign_name:medium)

Audio: clear: The customer sounds annoyed and speaks quickly towards the end of the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.17

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission or if it was a good time to talk.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not deliver a supply or price hook; the customer cut the call short.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent opened the call and confirmed the customer's identity. The customer immediately became hostile, complaining about receiving too many calls from JSW. The call terminated abruptly without any part of the sales pitch being delivered.

Coaching

When a customer is immediately frustrated about repeat calls, acknowledge their frustration first before attempting to continue with the pitch.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Sir, hello. Is this Naveen speaking? From Naveen Agro Engineering Works? The agent did not ask for permission or if it was a good time to talk.
SL2 Hook (supply/price signal)	2	fail	–	The agent did not deliver a supply or price hook; the customer cut the call short.
SL3 Discovery (6 Qs)	2	fail	0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	The call ended before the agent could ask about current requirements.
SL6 Closure with next step	1	fail	–	The call ended abruptly with no next step established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.579	8.1s	5.9s	45.0s	2.8s	244.4	0	4	5	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello

ಹಲೋ

agent

1.2s

Hello

ಹಲೋ

customer

1.8s

Tell me.

ಹೇಳ್ರಿ

agent

2.6s

Sir, hello. Is this Naveen speaking? From Naveen Agro Engineering Works?

ಸರ್ ನಮಸ್ಕಾರ, ನವೀನ್ ಅವರು ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ? ನವೀನ್ ಆಗ್ರೋ ಇಂಜಿನಿಯರಿಂಗ್ ವರ್ಕ್ಸ್ ಇಂದ?

customer

5.6s

Yes.

ಹೌದು

agent

6.4s

Sir, I am calling you from the JSW One platform.

ಸರ್ ನಾನು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಿಮಗೆ.

customer

9.0s

Yes, tell me.

ಹಾ ಹೇಳಿ.

agent

10.0s

Sir, from this Naveen Agro Works, did you make any enquiry...

ಸರ್ ಇದು ನವೀನ್ ಆಗ್ರೋ ವರ್ಕ್ಸ್ ಇಂದ ನೀವು ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಮಾಡಿದ್ರಾ...

customer

12.5s

Hey, tell me. How many times will you ask? How many times should I tell you? What do you want from me, tell me?

ಅಯ್ಯ ಹೇಳ್ರಿ, ಎಷ್ಟು ಸಲ ಕೇಳ್ತೀರಿ? ಎಷ್ಟು ಸಲ ಹೇಳ್ಬೇಕು ನಿಮಗೆ? ಏನ್ ಆಗ್ಬೇಕಾಯ್ತು ಹೇಳ್ರಿ ನನ್ನಿಂದ?