Call 21112178910656482 2026-09-11 · soumya · 1:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some background clanging noise is present, but it doesn't significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.35
confidence high · +0/−6
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not explicitly identify JSW One or ask for permission to speak at the start of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead moving directly from context-setting to discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required questions (end use/segment, monthly volume) before the customer ended the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a lead from a past inquiry and established they are a trader in Haveri, Karnataka. The agent attempted discovery, but the customer stated they were busy and asked for a callback. The agent agreed without setting a specific time, ending the call.
Coaching
Your opening needs to clearly state you're calling from JSW One and include a supply-led hook to build interest before you begin asking discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not explicitly identify JSW One or ask for permission to speak at the start of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead moving directly from context-setting to discovery. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | what is your end use? Meaning, are you a manufacturer? ... So what volume is purchased every month? Agent only asked 2 of the 6 required questions (end use/segment, monthly volume) before the customer ended the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was terminated by the customer before the agent had an opportunity to pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not get to the stage of asking if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, alright sir. Fine. Agent accepted the customer's vague request to 'call in a little while' without committing to a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 25.9s | 11.7s | 79.4s | 6.0s | 261.8 | 0 | 11 | 11 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello.
agent
6.5s
Hello.
customer
7.4s
Yes.
हां।
agent
7.9s
Sir, am I speaking with Mohit Traders?
सर मेरी बात मोहित ट्रेडर्स में हो रही है?
customer
10.0s
Yes.
हां जी।
agent
11.4s
Sir, you had raised an inquiry last month for structural steel.
सर आपने एक इन्क्वायरी रेज़ किया था पिछले महीने स्ट्रक्चरल स्टील के लिए।
customer
15.0s
Yes?
हां जी?
agent
15.5s
You had spoken with Rohit Mishra.
रोहित मिश्रा से आपकी बात हुई थी।
customer
17.5s
For what thing?
क्या चीज का?
agent
18.8s
Structural steel, of HR, CR, of HRPO.
स्ट्रक्चरल स्टील, HR, CR का, HRPO का।
customer
21.3s
Hmm hmm.
हम्म हम्म।
agent
22.5s
Yes, so I wanted to find out what it is, what is your end use? Meaning, are you a manufacturer?
हां, तो मुझे पता करना था कि क्या है, end use क्या है आपका? मतलब मैन्युफैक्चरर हो आप?
customer
26.6s
I am into selling, am a distributor.
मैं selling है, distributor है।
agent
29.5s
Sir, what are you saying? I can't hear you.
सर क्या बोल रहे हैं? आवाज नहीं आ रही है आपकी।
customer
31.5s
Sell, we are into selling.
Sell, selling करने वाले हैं।
agent
34.2s
It's for sales, for resale. I see. Okay, you are a trader. Okay.
Sales है, resale के लिए। अच्छा। Okay, trader हो आप। Okay.
customer
37.0s
Yes.
हां जी।
agent
37.6s
Location, sir, where is yours? Where do you operate from?
Location सर आपका कहां है? कहां operate करते हो आप?
customer
39.8s
Haveri district.
agent
41.2s
Haveri, Karnataka. Okay, okay. Alright. So what volume is purchased every month? Meaning, even if we look at sales, what is your total buying volume?
Haveri, Karnataka. Okay, okay. ठीक है। तो क्या volume purchase होता है every month? मतलब sales में भी अगर देखा जाए, तो total buying volume कितना है आपका?
customer
47.8s
Sir, you please call in a little while, I will tell you. I am busy right now, don't have time.
आप एक सर थोड़ी देर में कीजिए, मैं बता देता हूं। अभी बिजी हूं, टाइम नहीं है।
agent
51.5s
Alright, alright sir. Fine.
ठीक है, ठीक है सर। Fine.