Call 21112178895437071 2026-09-09 · soumya · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk at the beginning of the call, making it difficult to isolate the main speakers initially.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.11
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated due to a bad connection before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended due to a technical issue before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
मैं सौम्या बात कर रही हूं JSW One प्लॅटफॉर्म से। [...] सर मैं आपको कॉल बॅक करती हूं।
Summary
The agent successfully identified the customer and their company, 'Raj Shakti Agro Industries'. The customer immediately stated they could not hear the agent due to poor audio quality. The agent acknowledged the issue and ended the call, stating she would call back. No business was discussed.
Coaching
You handled the bad connection well by offering to call back. On the next attempt, ensure you secure a specific time for any future callback to make it a committed next step.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | मैं सौम्या बात कर रही हूं JSW One प्लॅटफॉर्म से। [...] सर मैं आपको कॉल बॅक करती हूं। The agent greeted, identified herself and JSW One, and used the company name. When the customer reported a bad line, she correctly aborted the call to try again, which respects the customer's inability to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated due to a bad connection before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended due to a technical issue before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | सर मैं आपको कॉल बॅक करती हूं। The agent stated she would call back but did not establish a specific, committed time for the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.532 | 8.3s | 7.3s | 34.4s | 3.4s | 260.2 | 0 | 5 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
unknown
1.9s
[crosstalk]
customer
4.0s
Hello?
agent
5.8s
Hello.
customer
6.7s
Hello.
agent
7.7s
Sir, is this Shakti Jain speaking?
सर, शक्ती जैन बात कर रहे हैं?
customer
9.3s
Yes madam, speak, who are you?
हां जी मैडम बोलो, कौन आप?
agent
10.6s
Yes sir, from Raj Shakti Agro Industries, right? I am Soumya speaking from the JSW One platform.
जी सर, राज शक्ती ऍग्रो इंडस्ट्रीज से ना? मैं सौम्या बात कर रही हूं JSW One प्लॅटफॉर्म से।
customer
14.0s
I can't hear your sound properly.
आपका साउंड नहीं आ रहा मुझे ठीक से।
agent
16.2s
Is the voice audible now? Hello?
अभी आ रही है आवाज? हॅलो?
customer
17.5s
No madam, the voice is not coming, the voice is not clear.
नहीं मैडम, आवाज नहीं आ रहा है आवाज सही।
agent
20.0s
Sir, I will call you back.
सर मैं आपको कॉल बॅक करती हूं।