Call 21112178886595951 2026-09-08 · soumya · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Kannada | 10 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified JSW One, but did not use the customer's name or ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price benefit as required for a supply-led pitch, but instead listed products from a past enquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended due to a communication issue before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced themself from JSW One and began referencing a past enquiry. The customer interrupted, stating they could not understand the agent's voice. The agent attempted to check for audibility, but the call ended before the conversation could progress.
Coaching
After your introduction, pause to confirm the customer can hear you clearly and ask for permission to speak before launching into the reason for the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir, I am calling from JSW, JSW One platform. The agent greeted and identified JSW One, but did not use the customer's name or ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: You had placed an enquiry for building material, structural steel, profile sheet, HR... The agent did not lead with a supply or price benefit as required for a supply-led pitch, but instead listed products from a past enquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended due to a communication issue before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could ask about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.679 | 9.1s | 4.3s | 35.6s | 3.3s | 230.8 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
2.0s
Hello.
customer
3.2s
Hello.
agent
3.8s
Sir, good evening.
customer
4.9s
Good evening. Who is it?
Good evening. Yaaru?
agent
6.1s
Sir, I am calling from JSW, JSW One platform.
Sir, nannu JSW ninda call madtha idini, JSW One platform.
customer
9.2s
Okay.
agent
9.7s
You had placed an enquiry for building material, structural steel, profile sheet, HR...
Neevu building material ge antha enquiry haakidra, structural steel, profile sheet, HR...
customer
13.0s
I can't I can't understand your voice.
agent
15.4s
Can you hear me now sir? Am I audible?