21112178901991021 · Call

Call 21112178901991021 2026-09-10 · soumya · 2:02

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 42 turns, clean transcript (7% inaudible)	Kannada	42	supply_led (campaign_name:medium)

Audio: clear: There are a few faint or inaudible words, but the main conversation is easily understandable.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.63

confidence high · +10/−2 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask for permission to speak before launching into the reason for the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a hook, instead opening with a generic question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Only monthly tonnage was captured, and it was volunteered by the customer, not proactively discovered by the agent.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 3 objections you did not answer: price incumbent_supplier send_price_will_think

[58s] CUSTOMER: ...if you give me your price... If I get it for 50 paise or one rupee less than that, I will place the order with you.

[45s] CUSTOMER: I am already buying it now.

[17s] CUSTOMER: ...can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement.

Summary

The customer, a manufacturer in Bengaluru, has a 50 MT/month requirement for sheet metal and is highly price-sensitive. The agent did not follow the pitch structure, failing to perform discovery or pitch any USPs. The call concluded with an agreement to connect on WhatsApp for the customer to provide details, leaving the next step entirely with the customer.

Coaching

You must maintain control of the call; when the customer deflected to WhatsApp, you should have completed discovery on the call before agreeing to move offline.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Agent did not ask for permission to speak before launching into the reason for the call.
SL2 Hook (supply/price signal)	2	fail	–	Agent did not provide a hook, instead opening with a generic question about requirements.
SL3 Discovery (6 Qs)	2	fail	1	[17s] CUSTOMER: It's about 50 tons monthly. Only monthly tonnage was captured, and it was volunteered by the customer, not proactively discovered by the agent.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched to address the customer's clear price trigger.
SL5 Qualify	2	fail	–	[15s] AGENT: Okay, of what dimension? Agent made one attempt to get dimensions but was immediately deflected and did not capture the necessary details (grade, thickness, width) to qualify the requirement.
SL6 Closure with next step	1	fail	–	[64s] AGENT: ...send me the dimension, quantity, and details that you need. The next step is passive, relying entirely on the customer to send details, with no committed follow-up time from the agent.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	[58s] CUSTOMER: ...if you give me your price... If I get it for 50 paise or one rupee less than that, I will place the order with you.	[53s] AGENT: If you give the existing price, what happens is I will get to know if the stock we have is at that price or not...
incumbent_supplier	mishandled	[45s] CUSTOMER: I am already buying it now.	no response
send_price_will_think	mishandled	[17s] CUSTOMER: ...can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement.	[25s] AGENT: One minute. Tell me the contact number once, I will message you right now.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.486	29.1s	30.8s	62.1s	4.2s	294.8	0	21	21	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello?

ಹಲೋ?

agent

1.5s

Hello.

ಹಲೋ.

customer

2.1s

[inaudible]

agent

3.2s

Sir, I am calling from JSW One.

ಸರ್, ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.

customer

5.4s

From where, madam? JSW One?

ಎಲ್ಲಿಂದ ಮೇಡಂ? JSW One ಆ?

agent

6.6s

JSW One, yes.

JSW One, ಹೌದು.

customer

7.5s

Ah okay madam, tell me.

ಆ ಓಕೆ ಮೇಡಂ, ಹೇಳಿ.

agent

9.1s

Sir, that's it, is there any enquiry for structural steel building material now?

ಸರ್ ಅದೇ, ಏನಾದ್ರೂ structural steel building material enquiry ಇದೆಯಾ ಇವಾಗ?

customer

11.8s

We have a sheet metal requirement, madam, but we need the best price.

Sheet metal requirement ಇದೆ ಮೇಡಂ ನಮಗೆ, but best price ಬೇಕು.

agent

14.9s

Okay, of what dimension?

Okay, ಏನು dimension ದು?

customer

16.6s

Ah, can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement. It's about 50 tons monthly.

ಆ ನನಗೊಂದು WhatsApp ಅಲ್ಲಿ ಹಾಯ್ ಅಂತ ಕಳಿಸ್ತೀರಾ? ನೀವು ನಾನು dimension ನು requirement ಕಳಿಸ್ತೀನಿ. Monthly ಒಂದು 50 ton ಇದೆ.

agent

21.3s

Oh, is it? Where? In Bengaluru?

ಓ ಹೌದಾ? ಎಲ್ಲಿ? ಬೆಂಗಳೂರಲ್ಲಿ?

customer

22.8s

Bengaluru, Peenya second stage, madam.

ಬೆಂಗಳೂರು ಪೀಣ್ಯ second stage ಮೇಡಂ.

agent

24.8s

One minute. Tell me the contact number once, I will message you right now.

ಒಂದು ನಿಮಿಷ. ನನಗೊಂದು ಸರಿ contact number ಹೇಳಿ, ನಾನು ಇವಾಗ್ಲೇ message ಮಾಡ್ತೀನಿ.

customer

27.8s

9535

agent

28.9s

9535

customer

29.8s

agent

30.7s

customer

31.4s

2623

agent

32.4s

2623, is it?

2623 ನಾ?

customer

33.4s

Yes, correct. Dynamic [inaudible]

ಹಾ ಹೌದು. Dynamic [inaudible]

agent

34.8s

Your name, sir?

ನಿಮ್ ಹೆಸರು ಸರ್?

customer

35.7s

Sagar.

ಸಾಗರ್.

agent

36.9s

Okay.

agent

38.6s

Okay sir, I have sent a text. Send me the details.

ಆಯ್ತು ಸರ್, ನಾನು text ಹಾಕಿದ್ದೀನಿ. ನನಗೆ details ಕಳ್ಸಿ.

customer

40.8s

Yes, yes.

ಹಾ ಹಾ.

agent

41.3s

This is Peenya, right? Delivered in Peenya?

ಪೀಣ್ಯ ಅಲ್ಲ ಇದು? ಪೀಣ್ಯದಲ್ಲಿ delivered?

customer

42.6s

Yes, yes, Peenya, in Peenya.

ಹೌದು ಹೌದು, ಪೀಣ್ಯ, ಪೀಣ್ಯದಲ್ಲಿ.

agent

44.1s

Okay, okay.

ಸರಿ ಸರಿ.

customer

44.7s

Madam, give me the best price including transportation. I am already buying it now.

ಮೇಡಂ, including transportation ನಂಗೆ best price ಕೊಡಿ. ನಾನು already ಇವಾಗ ತಗೊಂತಾ ಇದೀನಿ.

agent

47.2s

We will give the final price.

ನಾವು final price ಕೊಡ್ತೀವಿ.

customer

48.4s

Give the best price, I

Best price ಕೊಡಿ, ನಾನು

agent

49.2s

How much are you buying for?

ಎಷ್ಟು ತಗೋತಾ ಇದ್ದೀರಾ?

customer

50.4s

No, you give yours, I will tell you. After that, I will send you the invoice. In that, if I get

ಅಲ್ಲ, ನಿಮ್ದು ಕೊಡಿ, ನಾನು ಹೇಳ್ತೀನಿ. ಆಮೇಲೆ ನಿಮಗೆ invoice ಕಳಿಸ್ತೀನಿ. ಅದ್ರಲ್ಲಿ ಏನಾದ್ರೂ ನನಗೆ

agent

53.0s

If you give the existing price, what happens is

ನೀವು existing price ಕೊಟ್ರೆ ಏನಾಗುತ್ತೆ ಅಂತಂದ್ರೆ

customer

54.8s

Yes.

ಹಾ.

agent

55.6s

I will get to know if the stock we have is at that price or not, or where else

ನಂಗೆ ಗೊತ್ತಾಗ್ಬಿಡುತ್ತೆ, ನಮ್ಮ ಹತ್ರ stock ಇರೋದಷ್ಟಕ್ಕೆ price ಗೆ ಇದೆಯಾ ಇಲ್ವಾ ಅಥವಾ ಎಲ್ಲಿ ಬೇರೆ ಕಡೆ

customer

58.0s

No, no, if you give me your price, I will show you, I will send the invoice. If I get it for 50 paise or one rupee less than that, I will place the order with you.

ಅಲ್ಲ ಅಲ್ಲ, ನಿಮ್ price ನಂಗೆ ಕೊಟ್ಟಿದ್ರೆ ನಾನು, ನಾನು ತೋರಿಸ್ತೀನಿ ನಿಮಗೆ, invoice ಕೊಟ್ಟು ಕಳಿಸ್ತೀನಿ. ನಾನು ಅದಕ್ಕಿಂತ ಒಂದು 50 ಪೈಸೆ, ಒಂದು ರೂಪಾಯಿ ಕಮ್ಮಿ ಸಿಕ್ರೆ, ನಾನು ನಿಮಗೆ order place ಮಾಡಿ ಕೊಡ್ತೀನಿ.

agent

63.6s

Okay sir, I have sent the communication on WhatsApp, please check. On that, send me the dimension, quantity, and details that you need.

ಸರಿ ಸರ್, ನಿಮಗೆ WhatsApp ಅಲ್ಲಿ communication ಕಳ್ಸಿದೀನಿ ನೋಡಿ. ನಂಗೆ ಅದ್ರಲ್ಲಿ ನಿಮಗೆ ಏನು ಬೇಕಾಗಿರೋ dimension, quantity, details ಕಳ್ಸಿ.

customer

68.0s

Okay madam, okay.

ಸರಿ ಮೇಡಂ, ಸರಿ.

agent

69.2s

Right. Thank you.

customer

70.8s

[inaudible]