Call 21112178885899241 2026-09-08 · soumya · 3:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Kannada | 16 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not identify themself or JSW One in the opener, nor did they ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to checking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
None of the six core discovery questions were asked; the call ended before this stage was reached.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called Mysore Steel Corporation to check for HR sheet or structural steel requirements. The customer confirmed they have a need and immediately asked for the price. The agent attempted to qualify by asking for dimensions, but the call ended before any substantial information could be exchanged.
Coaching
You need to follow the pitch structure; start by introducing yourself from JSW One and asking for permission, then use a price or availability hook to build interest before asking for the customer's requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, am I speaking to someone from Mysore Steel Corporation? The agent did not identify themself or JSW One in the opener, nor did they ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, I was calling to ask if you have a requirement for HR sheet or structural steel. The agent did not lead with a supply or price hook, instead jumping directly to checking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
None of the six core discovery questions were asked; the call ended before this stage was reached. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: What dimensions do you generally purchase? What is the standard? While the agent asked if a requirement exists, they did not capture the necessary details (grade, full dimensions, qty, location) before the call ended. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no discussion of a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 11.3s | 7.7s | 207.0s | 3.0s | 286.7 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
ಹಲೋ?
agent
2.1s
Hello.
ಹಲೋ.
customer
3.1s
Hello.
ಹಲೋ.
agent
4.1s
Hello, am I speaking to someone from Mysore Steel Corporation?
ನಮಸ್ಕಾರ, ಮೈಸೂರ್ ಸ್ಟೀಲ್ ಕಾರ್ಪೊರೇಷನ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?
customer
5.9s
Yes madam, tell me.
ಹೌದು ಮೇಡಂ ಹೇಳಿ.
agent
7.0s
Sir, I was calling to ask if you have a requirement for HR sheet or structural steel.
ಸರ್ ನಿಮಗೆ HR ಶೀಟ್ ಅಥವಾ ಇದು ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಇದೆಯಾ ಅಂತ.
customer
10.2s
HR sheet?
HR ಶೀಟ್ ಆ?
agent
11.1s
Yes.
ಹೌದು.
customer
11.8s
Yes, yes madam. I am calling from JSW.
ಹಾ ಹೌದು ಮೇಡಂ. ನಾನು JSW ಇಂದ ಫೋನ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
14.1s
From where?
ಎಲ್ಲಿಂದ?
agent
14.9s
From JSW One.
JSW One ಇಂದ.
agent
16.0s
This is JSW group's e-commerce company, sir.
JSW ಗ್ರೂಪ್ ದು ಈ-ಕಾಮರ್ಸ್ ಕಂಪನಿ ಸರ್ ಇದು.
customer
18.1s
Yes, yes. Where is it located, madam?
ಹಾ ಹೌದು. ಎಲ್ಲಿರೋದು ಮೇಡಂ ಇದು?
agent
19.7s
In the Bangalore office.
ಬೆಂಗಳೂರು ಆಫೀಸ್ ಅಲ್ಲಿ.
customer
21.2s
Bangalore? What is the rate for the sheet, madam?
ಬೆಂಗಳೂರ? ಏನ್ ರೇಟ್ ಇದೆ ಮೇಡಂ ಶೀಟ್?
agent
23.2s
What dimensions do you generally purchase? What is the standard?
ಯಾವ ಡೈಮೆನ್ಷನ್ಸ್ ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ಜನರಲಿ ನೀವು? ಸ್ಟ್ಯಾಂಡರ್ಡ್ ಏನು ಇದೆ?