Call 21112178903190571 2026-09-10 · soumya · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 14 turns, clean transcript (0% inaudible) | Kannada | 14 | supply_led (campaign_name:medium) |
Audio: clear: A separate conversation is audible in the background at the beginning of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +7/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, and when the customer declined, the agent failed to ask for a specific callback time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer ended the call early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Send the details on WhatsApp ma'am, I am driving.
Summary
The agent contacted a lead from Rajesh Smart Building regarding a prior building material enquiry. The customer stated they were driving and asked for details to be sent on WhatsApp. The agent agreed and ended the call without attempting to schedule a follow-up conversation.
Coaching
When a customer says they are busy, acknowledge it and immediately ask for a specific time to call back, for example, 'No problem, sir. When would be a better time to call you back today?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Send the details on WhatsApp ma'am, I am driving. AGENT: Is that so? Okay, I will do it. The agent did not ask for permission to speak, and when the customer declined, the agent failed to ask for a specific callback time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer ended the call early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, I will do it. Agent agreed to send details on WhatsApp but failed to secure a committed next step like a specific callback time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Send the details on WhatsApp ma'am, I am driving. |
Is that so? Okay, I will do it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 10.7s | 6.6s | 58.7s | 3.8s | 280.4 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.8s
In this, ten thousand should go, there is something like fifteen thousand in this. Ah, taking my five thousand, they should give ten thousand.
ಇದರಲ್ಲಿ ಹತ್ತು ಸಾವಿರ ಹೋಗ್ಬೇಕು, ಹದಿನೈದು ಸಾವಿರ ಏನೋ ಇದೆ ಇದರಲ್ಲಿ. ಆ ನಂದು ಐದು ಸಾವಿರ ತಗೊಂಡು ಹತ್ತು ಸಾವಿರ ಅವರು ಕೊಡ್ಬೇಕು.
customer
6.2s
Hello?
agent
7.6s
Sir, are you speaking from Rajesh Smart Building?
Sir, Rajesh Smart Building ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?
customer
9.8s
Hello?
agent
10.6s
Yes, hello.
ಹಾ, ಹಲೋ.
customer
11.4s
Yes madam, tell me.
ಹಾ ಮೇಡಂ, ಹೇಳಿ.
agent
12.6s
Sir, are you speaking from Rajesh Smart?
ಸರ್, Rajesh Smart ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?
customer
13.8s
Yes, tell me.
ಹಾ, ಹೇಳಿ.
agent
14.6s
Sir, I am calling you from the JSW One platform.
ಸರ್, ನಾನು JSW One platform ದಿಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದ್ದೀನಿ ನಿಮಗೆ.
customer
17.0s
Hm hm hm.
ಹ್ಮ್ ಹ್ಮ್ ಹ್ಮ್.
agent
18.2s
Ah, sir you recently had a discussion with our team, for a building material enquiry.
ಆ, ಸರ್ ನೀವು ರೀಸೆಂಟ್ ಆಗಿ ಒಂದು ಡಿಸ್ಕಷನ್ ಆಗಿತ್ತು ನಮ್ಮ ಟೀಮ್ ಅವರ ಜೊತೆ, building material enquiry ಗೋಸ್ಕರ.
customer
22.2s
Send the details on WhatsApp ma'am, I am driving.
Details ಒಂದು WhatsApp ಮಾಡಿ ಮ್ಯಾಮ್, driving ಮಾಡ್ತಾ ಇದೀನಿ.
agent
24.8s
Is that so? Okay, I will do it.
ಹೌದಾ? ಸರಿ ಮಾಡ್ತೀನಿ.
customer
25.8s
Ha, okay okay.
ಹಾ, ಓಕೆ ಓಕೆ.