21112178903376531 · Call

Call 21112178903376531 2026-09-10 · soumya · 1:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 41 turns, clean transcript (0% inaudible)	Kannada	41	supply_led (campaign_name:medium)

Audio: clear: The audio is clear with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.37

confidence high · +8/−1 from 15 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Qualify Although the customer offered a new requirement, the agent only qualified the delivery location and failed to ask for grade, thickness, width, or quantity.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

−1.0 pts Discovery (6 Qs) Agent successfully discovered what the customer manufactures (PEB), the end application (PEB), and their monthly tonnage (150 MT), but did not ask about current suppliers, JSW share, or payment terms.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) Agent did not pitch any USPs, even after the customer confirmed price was the reason for not ordering in the past.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

objection The customer raised 1 objection you did not answer: price

The price didn't match, that's why.

did well

Opener & permission

Sir, I am calling you from JSW One.

Hook (supply/price signal)

I think it's mostly for prices, that's the feedback we've received.

Summary

The agent contacted a past lead, a PEB manufacturer with a 150 MT/month requirement, who confirmed previous enquiries were lost on price. The customer has a new requirement for 2-3 projects in Bangalore and agreed to send the details. The agent committed to providing a price quote via WhatsApp upon receipt of the enquiry.

Coaching

When a customer confirms price was a past issue, you must use discovery to build value with relevant USPs (like all-inclusive landed cost) before asking them to send an enquiry.

Missed: SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, I am calling you from JSW One. Agent greeted, used the customer's name, and identified themself and the company; the customer engaged immediately, giving implicit permission.
SL2 Hook (supply/price signal)	2	pass	–	2.0	I think it's mostly for prices, that's the feedback we've received. Agent used the customer's past enquiry history to create a strong, relevant hook based on the known issue of price.
SL3 Discovery (6 Qs)	2	partial	3	1.0	Can I know what you manufacture? Agent successfully discovered what the customer manufactures (PEB), the end application (PEB), and their monthly tonnage (150 MT), but did not ask about current suppliers, JSW share, or payment terms.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Agent did not pitch any USPs, even after the customer confirmed price was the reason for not ordering in the past.
SL5 Qualify	2	fail	–	0.0	Although the customer offered a new requirement, the agent only qualified the delivery location and failed to ask for grade, thickness, width, or quantity.
SL6 Closure with next step	1	pass	–	1.0	You said you have an enquiry for those three locations, send it. I will give the price, if it matches for you, we'll take a call. Agent set a clear and committed next step: the customer will send the enquiry and the agent will provide a price.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	The price didn't match, that's why.	The price didn't match?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.345	34.9s	66.2s	13.9s	4.5s	283.7	0	21	20	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello.

agent

1.5s

Hello.

customer

2.0s

Hello, tell me.

Hello, ಹೇಳಿ.

agent

2.8s

Sir, greetings, is this Prasanth speaking? This is Lakshmi.

ಸರ್ ನಮಸ್ಕಾರ ಪ್ರಶಾಂತ್ ಅವರ ಮಾತಾಡಿದ್ದು? ಲಕ್ಷ್ಮಿ ಅಂದಿ.

customer

4.5s

Yes.

ಹೌದು.

agent

5.5s

Sir, I am calling you from JSW One.

ಸರ್, ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಿಮಗೆ.

customer

7.5s

Tell me, madam.

ಹೇಳಿ ಮೇಡಂ.

agent

8.8s

Sir, you have given an enquiry to us some four-five times, on our JSW One platform.

ಸರ್, ನೀವು ಒಂದು ನಾಲ್ಕೈದು ಸರಿ enquiry ಕೊಟ್ಟಿದ್ದೀರಾ ನಮಗೆ, ನಮ್ಮ JSW One platform ಅಲ್ಲಿ.

customer

13.0s

Okay.

agent

13.5s

But no order was closed. I think it's mostly for prices, that's the feedback we've received.

ಮತ್ತೆ ಯಾವ್ದೋ order close ಆಗ್ಲಿಲ್ಲ. Mostly for prices ಅನ್ಕೋತೀನಿ, ಏನ್ feedback ಬಂದಿದೆ ಅಂತ.

customer

16.5s

Yes, madam. The price didn't match, that's why.

ಹೌದು ಮೇಡಂ. Price match ಆಗಿಲ್ಲ, ಹಂಗಾಗಿ.

agent

18.5s

The price didn't match?

Price match ಆಗ್ಲಿಲ್ವಾ?

customer

19.0s

Yes. The price didn't match, madam.

ಹೌದು. Price match ಆಗಿಲ್ಲ ಮೇಡಂ.

agent

20.5s

Okay, okay. Can I know what you manufacture?

ಹಾ ಹಾ. ನೀವು ಏನ್ manufacture ಮಾಡ್ತೀರಾ ಅಂತ ತಿಳ್ಕೊಬಹುದಾ?

customer

22.5s

Pre-engineering building.

agent

24.0s

Oh, PEB. Okay. Okay, okay.

agent

26.5s

What is your monthly requirement, sir?

ಏನ್ requirement ಇರುತ್ತೆ ಸರ್ monthly ನಿಮಗೆ?

customer

28.5s

Monthly, it comes to around 150 tons.

Monthly ಒಂದು 150 ton ಬರುತ್ತೆ.

agent

30.5s

150 tons are needed. Specifically HR, HR, HRPO?

150 ton ಬೇಕು. Specifically HR ನಾ, HR, HRPO?

customer

32.5s

HR, ISMB, everything, lumpsum.

HR, ISMB, ಎಲ್ಲಾ lamsam.

agent

34.5s

ISMB, okay. Beams, channel, angle, everything is included.

ISMB, okay. Beams, channel, angle, ಎಲ್ಲಾ ಬರುತ್ತೆ.

customer

36.0s

Everything, everything is included.

ಎಲ್ಲಾ, ಎಲ್ಲಾ ಬರುತ್ತೆ.

agent

36.5s

Okay. Plate, beams, channel, angle.

agent

37.5s

Okay. So, what price are you getting now?

Okay. So, ಏನ್ price ತಗೋತಾ ಇದ್ದೀರಾ ಇವಾಗ?

customer

39.8s

Uh, I haven't placed any order recently, madam. That is wrong. But I have an enquiry, two-three projects, I can send it if you want.

ಆ, ಈಗ ಯಾವ್ದೋ order recent ಆಗಿ place ಮಾಡಿಲ್ಲ ಮೇಡಂ. ಈ ತಪ್ಪಾಗಿದೆ. But ಒಂದು enquiry ಇದಾವೆ, ಎರಡು-ಮೂರು project, ಕಳಿಸಿಕೊಡ್ತೀನಿ ಬೇಕಾದ್ರೆ.

agent

44.5s

To where?

ಎಲ್ಲಿಗೆ?

customer

45.0s

I'll send it to you, give me the rate.

ನಿಮಗೆ ಕಳಿಸಿಕೊಡ್ತೀನಿ, rate ಕೊಡಿ.

agent

46.5s

No, no, where, where is the delivery?

ಅಲ್ಲ ಅಲ್ಲ, ಎಲ್ಲಿ, ಎಲ್ಲಿಗೆ delivery?

customer

48.0s

Bangalore, Bangalore, Bangalore, Bangalore. All in Bangalore.

Bangalore, Bangalore, Bangalore, Bangalore. ಎಲ್ಲಾ Bangalore.

agent

49.5s

Where in Bangalore?

Bangalore ಅಲ್ಲಿ ಎಲ್ಲಿ?

customer

50.0s

In Bangalore, Dasanapura and Sreegandhikaval.

Bangalore ಅಲ್ಲಿ ದಾಸನಪುರ ಮತ್ತೆ ಶ್ರೀಗಂಧಿಕಾವಲ್.

agent

52.5s

Okay.

agent

53.0s

Alright sir, I will do it after asking. I will give you WhatsApp communication from this same number.

ಸರಿ ಸರ್, ನಾನು ಕೇಳಿದ್ಮೇಲೆ ಮಾಡ್ತೀನಿ. ಇದೇ ನಂಬರ್ ಇಂದ ನಿಮಗೆ WhatsApp communication ಕೊಡ್ತೀನಿ.

customer

55.5s

Okay.

agent

56.0s

You said you have an enquiry for those three locations, send it. I will give the price, if it matches for you, we'll take a call.

ನನಗೆ ಆ ಮೂರು location enquiry ಇದೆ ಅಂತ ಹೇಳಿದ್ರಲ್ಲ, ಕಳ್ಸಿ. ನಾನು price ಕೊಡ್ತೀನಿ, ನಿಮಗೆ match ಆದ್ರೆ, we'll take a call.

customer

59.0s

Okay.

customer

59.5s

Okay, madam.

agent

100.0s

Huh?

customer

100.5s

Okay, madam.

agent

101.0s

Right sir, thank you.

customer

102.0s

Okay.