21112178963084091 · Call

Call 21112178963084091 2026-09-17 · soumya · 3:09

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 58 turns, clean transcript (0% inaudible)	Gujarati	58	new_registration (campaign_name:high)

Audio: clear: The call is a code-mix of Gujarati and Hindi. The agent primarily speaks Hindi and the customer primarily speaks Gujarati.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

geo: policy_excluded

3 · Supply

spec_not_available

Customer requires cement in bags, but agent states JSW only supplies in bulk in the customer's region.

4 · Sentiment

the CUSTOMER

-0.32

confidence high · +4/−14 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts First opportunity identified While a need for cement was identified, the agent did not capture the full specification, such as required quantity or delivery timeline.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The agent promised to send prices via WhatsApp but did not schedule a specific follow-up time or confirm any other formal next step.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.5 pts Full discovery (8 Qs) The agent successfully identified the business type (precast manufacturer), current brand used (JK Super), and asked about current JSW usage, but failed to ask about monthly tonnage, payment terms, or reasons for not buying JSW previously.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

did well

Warm welcome opener

Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office.

Verify basic profile (4 Qs)

Sir, is this Ronak Jakhar speaking?

Summary

The customer, a precast manufacturer in Botad, Gujarat, clarified that he needs cement, not steel. He currently uses JK Super. The agent discovered that JSW cement is not supplied in bags in the customer's region, only in bulk. The agent ended the call by promising to check prices for bulk JSW and alternative brands and send them via WhatsApp.

Coaching

You correctly pivoted from steel to the customer's actual need for cement, but after discovering JSW bags weren't available, you missed the chance to build a case for alternative brands or explore a bulk JSW order by asking for their monthly quantity.

Missed: NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office. The agent provided a standard, professional introduction without applying sales pressure.
NR2 Verify basic profile (4 Qs)	1	full	4	1.0	Sir, is this Ronak Jakhar speaking? The agent confirmed the customer's name, delivery location (Botad), contact method (WhatsApp), and implicitly confirmed their role as the decision-maker ('I am a manufacturer myself').
NR3 Full discovery (8 Qs)	3	partial	4	1.5	Okay, precast, right? The agent successfully identified the business type (precast manufacturer), current brand used (JK Super), and asked about current JSW usage, but failed to ask about monthly tonnage, payment terms, or reasons for not buying JSW previously.
NR4 Platform education	1	fail	–	0.0	The agent never explained the JSW One platform or its benefits; the call went directly to product inquiry.
NR5 First opportunity identified	2	fail	–	0.0	While a need for cement was identified, the agent did not capture the full specification, such as required quantity or delivery timeline.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The agent promised to send prices via WhatsApp but did not schedule a specific follow-up time or confirm any other formal next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.612	45.3s	28.7s	115.0s	5.9s	299.3	0	29	29	21

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

હલો

agent

1.8s

Hello.

હલો

customer

2.5s

Speak.

બોલો

agent

3.3s

Sir, is this Ronak Jakhar speaking?

સર, રોનક જાખરની વાત કરે?

customer

4.9s

Yes.

હા

agent

5.5s

Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office.

સર, જી, JSW સે કોલ કર રહી હું મેં આપકો, JSW One પ્લેટફોર્મ પ્રાઇવેટ લિમિટેડ બેંગલોર ઓફિસ સે.

customer

9.8s

From which platform?

કયા પ્લેટફોર્મમાંથી?

agent

11.5s

From JSW.

JSW સે.

customer

12.6s

Yes.

હા.

agent

13.5s

Yes sir, do you have any inquiry for structural steel right now?

હા સર, આપકા કોઈ સ્ટ્રક્ચરલ સ્ટીલ કા ઇન્ક્વાયરી હોગા અભી?

customer

16.4s

No.

નહીં.

agent

17.4s

Uh, MS sheet, coil, GI, GP?

અ MS શીટ, કોઈલ, GI, GP?

customer

19.3s

Means what is GI, GP?

મીન્સ ક્યાં હોતા હૈ GI, GP?

agent

21.1s

Sir, do you buy structural material? Stainless steel, structural steel?

સર, આપ સ્ટ્રક્ચરલ મટીરીયલ ખરીદતે હૈ? સ્ટેનલેસ સ્ટીલ, સ્ટ્રક્ચરલ સ્ટીલ?

customer

23.5s

Oh, structural means construction work?

અરે સ્ટ્રક્ચરલ એટલે કોન્ટ્રાક્શનનું કામકાજ?

agent

25.6s

Okay, so you don't have any steel requirement?

અચ્છા, તો આપકી કોઈ સ્ટીલ રિક્વાયરમેન્ટ નહીં હોતી હૈ?

customer

27.7s

No, no.

નહીં નહીં.

agent

28.4s

For cement or steel? Cement TMT bars?

સિમેન્ટ યા સ્ટીલ કી? સિમેન્ટ TMT બાર્સ કી?

customer

30.4s

Yes, we have a requirement for cement.

હા, સિમેન્ટની હોય છે અમારી.

agent

31.8s

Okay, so you are a contractor?

અચ્છા, તો આપ કોન્ટ્રાક્ટર હો?

customer

33.4s

No, I am a manufacturer myself.

નહીં, મેં ખુદ મેન્યુફેક્ચરર હું.

agent

35.0s

You are a manufacturer yourself?

ખુદ મેન્યુફેક્ચરર હો આપ?

customer

36.2s

Yes.

agent

36.8s

Do you buy JSW material, sir? Cement, do you have a requirement for cement? So generally what material

JSW મટીરીયલ ખરીદતે હૈ સર? સિમેન્ટ, સિમેન્ટ કા રિક્વાયરમેન્ટ હોતા હૈ? તો જનરલી ક્યાં મટીરીયલ

customer

39.8s

We only go to buy cement.

અમે તો સિમેન્ટ જ ખરીદને જાતે હૈ.

agent

41.7s

Hmm hmm.

હં હં.

customer

42.6s

Yes. Okay. OPC 53 grade comes, right?

Yes. ઓકે. OPC 53 ગ્રેડ આવે છે ને?

agent

44.8s

Hmm hmm hmm.

હં હં હં.

customer

45.6s

That material.

ઓ મટીરીયલ.

agent

46.7s

Do you have an agency?

એજન્સી હૈ આપકી?

customer

47.6s

I don't have an agency.

એજન્સી નથી.

agent

48.6s

Hmm.

હં.

customer

49.3s

The products that are made from cement, I make those products.

મેં સિમેન્ટમાંથી જે પ્રોડક્ટ બનતી હોય ને, એ પ્રોડક્ટ બનાવું છું.

agent

51.9s

Cement is used in that?

ઉસી મેં સિમેન્ટ લગતા હૈ?

customer

53.0s

Cement is used, I make the product.

સિમેન્ટ લગતા હૈ, પ્રોડક્ટ બનાતા હું મેં.

agent

54.7s

Okay, precast, right?

અચ્છા, પ્રીકાસ્ટ ના?

customer

55.8s

Yes, precast.

હા, પ્રીકાસ્ટ.

agent

56.8s

Hmm, precast poles, electric poles, all that, that's the one.

હં, પ્રીકાસ્ટ પોલ્સ, ઇલેક્ટ્રિક પોલ્સ, સબ હોતા હૈ, વહી વાલા.

customer

59.1s

Yes yes.

યસ યસ.

agent

59.7s

Okay. So sir, which cement do you buy?

ઠીક હૈ. તો સર, કોનસા સિમેન્ટ ખરીદતે હો આપ?

customer

1.1s

Right now I use the JK one, JK Super.

મેં અભી તો જેકે વાલા યુઝ કરતા હું, જેકે સુપર.

agent

3.8s

Okay.

ઓકે.

customer

4.8s

Yes, but what would be the price of your cement bag?

યસ, બટ આપકા સિમેન્ટ કા બેગ કા પ્રાઇસ ક્યાં હોગા?

agent

6.9s

Sir, JSW is currently not supplied in your region, it's in bulk, not in bags. But if you will consider alternative brands, then there is JK Lakshmi, Wonder, all these.

સર, JSW તો આપકે રીજન મેં ફિલહાલ સપ્લાય નહીં હૈ, બલ્ક મેં હૈ વો, બેગ્સ મેં નહીં હૈ. બટ અગર ઓલ્ટરનેટિવ બ્રાન્ડ્સ કન્સિડર કરેંગે તો જેકે લક્ષ્મી, વન્ડર, યે સબ હૈ.

customer

13.1s

Yes.

હા.

agent

13.5s

Yes.

હા.

customer

13.8s

So in our area, JSW is not available?

તો હમારે હમારે એરિયા મેં JSW અવેલેબલ નહીં હૈ?

agent

15.8s

For JSW, sir, I will check and tell you the bulk prices. Where is your delivery location?

JSW કા સર, મેં બલ્ક કા પ્રાઇસિસ આપકો દેકે બતાતી હું. કહાં ડિલિવરી હૈ આપકા?

customer

18.2s

Botad, in Gujarat, India license.

બોટાદ, ગુજરાત મેં, ઇન્ડિયા લાયસન્સ.

agent

20.5s

Sir, where is this Botad located?

સર, યે બોટાદ કહાં આયા?

customer

21.7s

In Gujarat.

ગુજરાત મેં.

agent

22.4s

Gujarat, yes sir, in which district?

ગુજરાત, વહી સર, કોનસે ડિસ્ટ્રિક્ટ મેં?

customer

24.0s

Botad, Botad is the district.

બોટાદ, બોટાદ ડિસ્ટ્રિક્ટ હૈ.

agent

25.4s

Okay, okay, alright. Sir, I will find out the price for this pin code, Bhavnagar, and give you the prices. Okay?

અચ્છા, ઓકે, ઠીક હૈ. સર, મેં યે પિન કોડ કા જો પ્રાઇસ હોગા, ભાવનગર, મેં પતા કરકે આપકો પ્રાઇસિસ દે દુંગી. ઠીક હૈ?

customer

30.2s

Okay.

ઓકે.

agent

31.0s

Okay, I will WhatsApp you, okay?

ઓકે, આપકો WhatsApp કરતી હું આપકો મેં, ઠીક હૈ?

customer

32.5s

Okay okay, alright.

ઓકે ઓકે, ઠીક હૈ.

agent

33.7s

Right sir, thank you.

રાઇટ સર, થેન્ક યુ.