Call 21112178972215511 2026-09-18 · soumya · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Kannada | 16 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly lower in volume than the agent's, but still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +9/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and used the customer's name, but failed to ask for permission to speak, jumping directly to a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook and instead went straight to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any of the six core discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Is there any new steel requirement?
Summary
The agent contacted the customer, who immediately informed them that they have closed their steel-related business. The agent confirmed the customer is no longer trading in steel and then ended the call. The lead was not qualified as they are no longer in the business.
Coaching
Remember to always ask for permission to speak and deliver your hook before jumping into qualification, as this builds rapport and gives the customer a reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: JSW One platform. CUSTOMER: Yes, tell me, tell me. AGENT: Yes sir. Is there any new steel requirement? The agent identified themself and used the customer's name, but failed to ask for permission to speak, jumping directly to a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Is there any new steel requirement? The agent did not provide a supply or price hook and instead went straight to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any of the six core discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Is there any new steel requirement? The agent successfully asked the initial qualifying question to determine if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Alright sir, no problem then. The agent ended the call politely but did not establish any form of committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 10.5s | 7.8s | 41.7s | 2.4s | 228.6 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
ಹಲೋ?
agent
2.7s
Hello, am I speaking with Prashant sir?
ನಮಸ್ಕಾರ, ಪ್ರಶಾಂತ್ ಸರ್ ಅವರು ಮಾತಾಡಿದ್ದ?
customer
4.8s
Yes, tell me.
ಹಾ, ಹೇಳಿ.
agent
6.2s
Sir, I am calling from JSW.
ಸರ್, JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
7.8s
From where?
ಎಲ್ಲಿಂದ?
agent
8.7s
JSW One platform.
JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್.
customer
10.0s
Yes, tell me, tell me.
ಹಾ, ಹೇಳಿ ಹೇಳಿ.
agent
11.0s
Yes sir. Is there any new steel requirement?
ಹಾ ಸರ್. ಏನಾದ್ರೂ ಹೊಸ steel requirement ಇದೆಯಾ ಅಂತ?
customer
13.7s
No, no. We have now, I mean, we have closed that business.
ಇಲ್ಲ ಇಲ್ಲ. ನಾವು ಈಗ ಅಂದ್ರೆ ಅದು ಬಿಸಿನೆಸ್ ಕ್ಲೋಸ್ ಮಾಡಿದ್ದೀವಿ.
agent
16.7s
Oh, is it?
ಹೌದಾ?
customer
17.6s
Hm.
ಹ್ಮ್.
agent
18.5s
Oh, you are not doing trading now?
ಓ, trading ಮಾಡ್ತಾ ಇಲ್ಲ ಇವಾಗ?
customer
20.1s
No, we have stopped it now.
ಇಲ್ಲ, ಈಗ stop ಮಾಡಿದ್ದೀವಿ.
agent
22.1s
Okay.
agent
22.9s
Alright sir, no problem then.
ಸರಿ ಸರ್, no problem ಆಯ್ತು.
customer
24.6s
Okay, thank you.